Accessing Blackboard
blackboard > faqs> accessing blackboard
What if I can't login to Blackboard?
If you have tried multiple times to login to Blackboard and have been unsuccessful, you should either contact the help desk at 475-9400 or wait 30 minutes before trying to login again.
What if I'm not listed as the instructor in Blackboard?
The Blackboard server gets data about course instructors from the Office of the Registrar. If you are not listed as the instructor within Blackboard, it is probably because this information has not been entered into the system yet.
Have the person in your department responsible for scheduling courses enter the instructor information into the FaSET system, an application administered by the Office of Information Management and Analysis . It may take 24 to 48 hours before that data gets to the Blackboard server.
If I am a new or out-of-town instructor, how do I access Blackboard?
You must have a UT EID to use Blackboard. There are no exceptions. This can pose a problem for out-of-town instructors who cannot get to the UT Austin campus to obtain an EID.
If your appointment as an instructor with the University (even a long-distance instructor) is correctly recorded, you may be able to obtain a UT EID online. To do this, go to the EID suite at:
https://utdirect.utexas.edu/nlogon/eid_suite/general/index.WBX
and follow the instructions there. Instructors are required to upgrade to high assurance. Instructions for in-person and out-of-town upgrading is available at https://utdirect.utexas.edu/nlogon/eid_suite/essentials/upgrade_sec_level.WBX. If your EID cannot be assigned, you will be given information on how to proceed.
You may have to contact the department for which you are teaching to confirm your status as an instructor for UT Austin or to arrange for a departmental contact to provide you with a temporary password that you can use to establish your UT EID.
If you are still unable to establish your UT EID, please contact the Help Desk for further assistance.
Please contact the ITS Help Desk by calling 475 - 9400 or by submitting a help request at http://www.utexas.edu/its/help/blackboard/.
Support materials for Bb 9 are available at:
https://wikis.utexas.edu/display/bbsupport/
Blackboard is a campus-wide initiative of:
comments about the site to: Malaika Boyd: mboyd@mail.utexas.edu.
