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Why can't I join the Chat Session?

The collaboration tool is a java applet that is considered to be a popup window. Some browsers are configured to block popup windows. Here is step by step instructions on how to configure your browser to allow the applet to launch.

    Turning off your Popup Blocker in Internet Explorer

  1. Launch Internet Explorer
  2. From the Tools option in your menu bar click Free Surfer
  3. Click on Tools > Rules List
  4. Click Add
  5. Type http://courses.utexas.edu
  6. Click Add
  7. Click Close
  8. Click Close
  9. Close the window

    Turning off your Popup Blocker in Netscape/Mozilla

  1. Launch the appropriate browser window
  2. From the Toolsoption in your menu bar click Popup Manager > Manage Popups
  3. Type http://courses.utexas.edu
  4. Click OK

 

How do I archive my chat sessions?

Archiving is not an automatic feature in this version of Blackboard. An Instructor must start this process using the Record menu which is located at the top right hand corner of the Collaboration tool. The table below details the buttons that appear on the Record menu.

This a table showing the record menu for the collaboration tool

 

Why is the Chat tool so slow?

The Virtual Classroom is a Java applet that may take as long as 20 to 30 seconds to load initially. If you are using an older computer (three years old or more), it may take even longer.

However, once you are past this initial loading process, you should get better performance for the remainder of your chat session.

 

Please contact the ITS Help Desk by calling 475 - 9400 or by submitting a help request at http://www.utexas.edu/its/help/blackboard/.

Bb 9 logo Attention: We have a NEW support site for Blackboardnumber 9
The information below refers to Blackboard version 8.
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