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How do I email my whole class?

  1. Go to the Control Panel and click on Send E-mail, or click on the Communication button on the front page of the course website and select Send Email.
  2. Choose All Users to mail all individual students in your class, or Single/Select Users to mail individual students in your class.
  3. In the form that appears, enter a subject line and the text of your message.
  4. Click the Submit button in the bottom right corner.

Note: E-mail sent in Blackboard will have the subject line beginning with the Course ID.

 

Why are some of my students not receiving my emails?

Many popular email clients, such as Hotmail, Yahoo and even AOL, may identify email from Blackboard as junk mail and then either automatically delete the email or move it to a junk mail folder. In Hotmail, students can fix this problem by changing their options by turning off their junk mail filter and setting their junk mail deletion option to delayed.

If students have problems receiving Blackboard emails in any other email program, they should check their user preferences or options for settings regarding the handling of junk email.

If the instructor is receiving bounced email notices, then the student may have an invalidly formatted email address (not in the name@server.end format), no email address, or a full mailbox.

If the student has an invalidly formatted email address, the instructor will receive a notice saying, "Your message did not reach some or all of the intended recipients... 'bad_email_address@courses.utexas.edu'..."

If the student has no email address, the message will refer to the recipient 'no_email_address@courses.utexas.edu'

 

How can student email addresses be changed in Blackboard?

Users can change their e-mail addresses displayed in Blackboard by updating through UT Direct at https://utdirect.utexas.edu/utdirect/bio/address_change.WBX .

For students who are not also employed by the University, the e-mail address used by Blackboard is the same that appears in the UT Directory. This change may take 1-2 days before updating in Blackboard.

For students who are also employees of the University as faculty or staff members, the e-mail address used by Blackboard is the one listed under employee's biographical information. These changes are updated in Blackboard every Monday morning.

If you are an instructor for a course (or a duly authorized TA), you can view your students' e-mail addresses as described below.

  1. Click on Control Panel.

  2. Under User Management, click on List/Modify users.

  3. Search for the individual user or select the List All tab and follow the instructions there.

Please contact the ITS Help Desk by calling 475 - 9400 or by submitting a help request at http://www.utexas.edu/its/help/blackboard/.

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The information below refers to Blackboard version 8.
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