blackboard > faqs > email
Why am I not receiving my class emails?
Many popular email clients, such as Hotmail, Yahoo and even AOL, may identify email from Blackboard as junk mail and then either automatically delete the email or move it to a junk mail folder. In Hotmail, you can fix this problem by changing your options by turning off your junk mail filter and setting your junk mail deletion option to delayed.
If you have problems receiving Blackboard emails in any other email program, you should check your user preferences or options for settings regarding the handling of junk email.
How can I change my email address in Blackboard?
If you are not employed by the University, the e-mail address used by Blackboard is the same as the information in the UT Directory. Changes made to user information may take 1-2 days before updating in Blackboard.
For students who are employees of the University, faculty, and staff members, the e-mail address used by Blackboard is the same as the information entered in the employee's biographical information. Changes made to employee information are updated in Blackboard every Monday morning.
Users can change their e-mail addresses displayed in Blackboard by using UT Direct.
Please contact the ITS Help Desk by calling 475 - 9400 or by submitting a help request at http://www.utexas.edu/its/help/blackboard/.
Support materials for Bb 9 are available at:
https://wikis.utexas.edu/display/bbsupport/
Blackboard is a campus-wide initiative of:
comments about the site to: Malaika Boyd: mboyd@mail.utexas.edu.
