Login Problems

Why can't I log in to Blackboard?

Some Windows-Internet Explorer users continue to report being returned to the login page when trying to log in to http://courses.utexas.edu.

We suggest trying the following options in order until the problem is resolved

1. While in Internet Explorer Click on Tools > Internet Options
2. Click on the Security tab
3. Click on Trusted sites
4. Click on the Site... button
5. Type in utexas.edu and remove the check by 'Requires server verification (https:) for all sites in the zone'
6. Click Ok
7. Click on the Advanced tab
8. Click Restore defaults
9. Remove the check by 'Enable third-party browser extenstions (requires restart)'
10. Click on the General tab
11. Click on Delete Cookies and Delete files under Temporary Internet Files
12. Click Apply then Ok
13. Close all browser windows and restart

(adapted from Dartmouth University's FAQ):

1. Press the "Refresh" or "Reload" button on your browser. (To do a "force-refresh", hold the Shift key while pressing the Refresh/Reload button.).
2. Quit your browser, restart your browser, and attempt to log in to Blackboard again.
3. Empty your browser's cache (temporary Internet files)
   • Internet Explorer (Windows XP)
     • - select Tools > Internet Options
     • - in the General tab, press the "Delete Files" button, put a check mark in the "Delete all offline content" box, and press OK
   • Internet Explorer (Mac OS X):
     • select Explorer > Preferences
     • under "Web Browser", click the "Advanced" option in the left-hand window
     • press the "Empty Now" button, then OK
   • Safari (Mac OS X):
     • select Safari > Empty Cache
4. Check your browser's security settings. Some browsers, such as Internet Explorer 6 on Windows XP, can cause problems in Blackboard when the browser's security settings are set too high. Try changing to a "Medium" security level. [For Internet Explorer 6 in Windows XP, go to Tools > Internet Options > Security.]
5. Try a different browser. Many alternate browsers are available for download such as Firefox, Mozilla, or Opera.

Additional information is available at:

• Microsoft IE Update for IE 6 Service Pack 1
• http://www.uic.edu/depts/accc/itl/blackboard/loginFAQ.shtml
• http://blackboard.assumption.edu/login/loginProbs.html
• http://cilt.und.edu/gateway/student/log-in.html
• Common Name program
  • http://www2.smumn.edu/helpdesk/HelpdeskTips/webmail_blackboard_login_problems.htm
  • http://helpdesk.luther.edu/resnet/commonname/index.shtml

Please contact the ITS Help Desk by calling 475 - 9400 or by submitting a help request at http://www.utexas.edu/its/help/blackboard/.

Support materials for Bb 9 are available at:
https://wikis.utexas.edu/display/bbsupport/

 

Blackboard is a campus-wide initiative of:

comments about the site to: Malaika Boyd: mboyd@mail.utexas.edu.

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