Types of survey questions
Various types of survey questions can be used. To take advantage of relative strengths and weaknesses, they are carefully determined and often used in combination. The type of question you choose should be dictated by the information you want to obtain and how you plan to use that information.
With close-ended questions, choices should be exhaustive and mutually exclusive. Exhaustive response choices cover all possible answers that would be reasonably expected. If choices are mutually exclusive, a respondent is able to choose one best or correct response. Unless directed to choose all responses that apply, a respondent should be able to choose only one answer, and therefore, mutually exclusive written questions are generally preferred