Procedures
How to use a procurement card
How to report a lost card
How to dispute a transaction
How to cancel a card
How to report fraudulent use of a card
How to use a procurement card
The procurement card works like a credit card. A cardholder may make
low dollar value purchases (up to the maximum single transaction limit
on the individual card) from vendors that accept the MasterCard credit
card. The card may be used for purchases of goods or business services
that are specifically related to the cardholder's area of expertise
and/or their job-related duties at The University. The cardholder must
keep all receipts or documentation for any purchases made with a procurement
card.
How to report a lost card
If a procurement card is lost or stolen the cardholder should notify
JP Morgan/Chase immediately by calling 1-800-890-0669. Inform the bank
that the card in question is a procurement card. They will deactivate
the old card and issue a new one. Instruct the bank to send the replacement
card to:
Procurement Card Administrator
Purchasing Office
2200 Comal Street
Austin TX 78722
The card must be sent to the Procurement Card Administrator so we may
enter the new card number in our records and remove the old card number.
As soon as the Bank has been notified concerning a lost or stolen card,
the cardholder must also inform the Procurement
Card Administrator.
If a procurement card is lost or stolen, it is imperative the Bank be
notified immediately. The University is responsible for
all charges incurred against a card until the Bank receives notification
that the card has been lost or stolen. This liability limit is $10,000.00.
How to dispute a transaction
A cardholder may dispute a charge that is not recognized or that appears
to be incorrect. The cardholder should first make a good-faith effort
to settle a claim or dispute for purchases directly with the vendor. If
an agreement cannot be reached with the vendor, contact a JP Morgan/Chase
Chargeback Specialist at 888-297-0768.
Disputes must be sent to JP Morgan/Chase
within 45 days of the billing
close date. The closing date for the previous billing cycle is always
on the 5th of the next month.
The following document may be requested by the Chargeback Specialist and should only be completed upon their request:
Non Travel Related Dispute Form
How to cancel a card
It is important to notify the Purchasing Office if a cardholder terminates
employment with The University or changes departments or approving officials
and must cancel his card. The procurement card should be cut into pieces
and a notification to cancel the card sent to the Procurement
Card Administrator prior to the employee's departure. The cancellation
notification should list the cardholder's name and last 8 digits of the
procurement card number.
How to report fraudulent use
of a procurement card:
Contact the Procurement Card
Administrator, then contact UT Office
of Internal Audits at (512) 471-7117.
This is page 3 of 7 in preparation for
the
Procurement Card Certification Exam.
 
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