Frequently Asked Questions
for Departments
How can a stop payment order be obtained, and a new check issued?
You may request a stop payment order in person by coming to the Office
of Accounting and fill out a Stop Payment Request form.
Alternatively, send us an email message to paymentinfo@austin.utexas.edu
with all of the following information:
- check number
- check date
- amount of check
- payee's name
- reason for the reissue
- distribution instructions:
- correct mailing address, or
- the payee's phone number for check pickup, or
- include any special mailing instructions
(e.g., Federal Express or Airborne Express envelope)
Checks can be reissued only to the same vendor and for the same amount
as the original check. If a check has been made payable to the incorrect
vendor or for the wrong amount, the check will need to be canceled (see
below) and another payment voucher will need to be processed by the department.
The new payment voucher should cross-reference the original voucher.
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