Helpline Resource References
This page provides information and assistance as an alternative and supplement to Helpline support. Check the *DEFINE status page for information about *DEFINE functionality and instructions to resolve system-wide issues when they arise.
Help Resources within *DEFINE:
- Find the Expert!
To find the expert for a screen command in *DEFINE use the PF10 function key. Type the name of the screen/command, e.g. VP5, then press ENTER. A list of experts in that command will be listed, along with the expert's phone number. When there is no processing expert assigned for a screen the helpline phone number is listed as a default. Show Me How!
- Look up Definitions!
The PF10 function in *DEFINE also provides a glossary function for accounting and *DEFINE terminology. Press the F10 key and type the term you need to have defined, then press ENTER. If no entry is found, type the first few letters of the word and press ENTER. Show Me How!
- View Online Help!
The PF6 function within each command can provide detailed information including instructions and field help for the entire command. Type a question mark in the first space of a field and press ENTER to yield help for that specific field. Show Me How!
- Troubleshoot Error Messages!
The HH3 command in *DEFINE provides a list of command error message and how to resolve them. Show me how!
Policy and Procedures
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Information regarding business policies and procedures is available in the Handbook of Business Procedures (HBP). The HBP also includes user guides, frequently asked questions, forms, resources, terminology, and a list of online services.
- To get the most from the handbook, use the Handbook of Business Procedures Help to find useful tips and navigation information.
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