Frequently Asked Questions
In addition to answering questions that have been asked, some definitions
of commonly used industry terms have been included for your benefit.
- What does "Shared Services Model" mean?
What does "Shared Services Model" mean?
Here is a very detailed definition from HP:
IT Shared Services offer a collaborative operating model that
accelerates business and IT alignment – while achieving operational
efficiency, world-class cost structures and improved IT quality and responsiveness.
In other words, IT acts as an internal service provider – one that
essentially competes with the quality of service, cost and value that
an external service provider might provide.
With IT Shared Services, common distributed IT functions are consolidated
and delivered over a shared infrastructure to achieve critical mass
and service the enterprise with lower costs, higher service levels
and greater responsiveness. An IT Shared Service Center is established
as a distinct organization to provide a set of shared services to select
business groups via a customer/supplier model. Service is defined by
the needs of internal customers and delivered based on a market standard
of excellence.
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