Call Us512.232.5020   Email Us Email Us   Site Map Site Map

webWORQS

Documentation

webWORQS, CPFM’s work order and project management system, is extensively integrated with the university’s mainframe applications. This comprehensive program has allowed us to improve our business processes resulting in work orders and capital projects completed correctly, more efficiently and with higher customer satisfaction.

Jump directly to:

Frequently Asked Questions (FAQs) * indicates that PDF opens in a new window.

FAQs | Error Msgs | Add Resc | Supp Req | Top of Page ]

General

Work Requests

Accounts & Statements

Electronic SR10 Form

System Setup

CRIB

Services

Event

Error Messages

FAQs | Error Msgs | Add Resc | Supp Req | Top of Page ]

  • You must enter at least one field - WORQS is not Safari or Vista+IE7 compatible. Please visit the Bevoware website to download and install either Firefox or SeaMonkey to correct this problem. If you are not using Safari or Vista+IE7, please submit a WORQS Support Request for assistance.
  • ORA-06512: at "UT_WORQS.UT_WWEB", line 799 ORA-01422: exact fetch returns more than requested number of rows - This error message indicates there is a problem with the requestor records of the person submitting the request. Please submit a WORQS Support Request to repair the user's requestor records.
  • ORA-06512: at "UT_WORQS.UT_WWEB", line 1236 ORA-01422: exact fetch returns more than requested number of rows - This error message indicates that there is a problem with the requestor records of the person listed as the alternate requestor. Please submit a WORQS Support Request to repair the alternate requestor's records..

Additional Resources * indicates that PDF opens in a new window.

FAQs | Error Msgs | Add Resc | Supp Req | Top of Page ]

webWORQS Support Request Form

FAQs | Error Msgs | Add Resc | Supp Req | Top of Page ]

webWORQS Support Request

 

update my personal information?

Once you initially login to WORQS, your user record is created (visible on Requestor Profile page), so if you have changes you will need to contact the WORQS manager and request that your requestor record be updated.

Back to FAQs

export from WORQS to Excel?

Search for requests and then click the link entitled 'Excel', which is located directly below the Work Request List heading. In the file download dialog box click the 'Save' button. In the Save As dialog box designate the save location and file name and click 'Save'.

Back to FAQs

view requests that I have submitted?

There are 2 ways to see requests that you have submitted. If you click the link entitled "Requestor Profile" from the Navigation Menu you will see all requests that you have entered in the last 120 days. If you want to see all requests that you have submitted, see the instructions on viewing requests that others have submitted, using the name value from your Requestor Profile.

Back to FAQs

view requests that others have submitted?

Click the link entitled "Work Requests" under the Navigation Menu header "Search For", enter the requestor's name in the field labeled "Requestor Name", and click the "Search" button.

Back to FAQs

view requests for my department?

Click the link entitled "Work Requests" under the Navigation Menu header "Search For", enter the department name or unit code in the field labeled "Department", and click the "Search Department List" button. Select the department from the Department List (the window containing the Department List will close and return focus to the Search for Work Request window) and click the "Search" button.

Back to FAQs

search for a work request?

Click the link entitled "Work Requests" under the Navigation Menu header "Search For", enter any or all of the following fields: Service Request number, Work Order number, Capital Project number, Requestor Name, Account Number, Department, Service Request Status, Work Order Status, Beginning Date, Ending Date in the appropriate field, and click and click on the appropriate 'Search' button. Add advanced search options if necessary and click on the appropriate 'Search' button.

Click on the link entitled "Capital Projects" under the Navigation Menu header "Search For", enter any or all of the following fields: Capital Project Number, Capital Project Status, Capital Project Type, Capital Project Manager, Client, Account Number, Beginning Date, Ending Date and click on the appropriate 'Search' button. Add advanced search options if necessary and click on the appropriate 'Search' button.

Click on the link entitled "CRIB Requests" under the Navigation Menu header "Search For", enter any or all of the following fields: CRIB Document ID, Requestor Name, Contact Name, Department, Beginning and/or Ending Date, Building, Floor, or Room and click on the appropriate 'Search' button.

Back to FAQs

check the status of work request?

See instructions for searching for a work request. The SR & WO statuses (if applicable) will be displayed.

Back to FAQs

cancel a work request?

Please contact the Facilities Service Center (FSC) at 512-471-2020.

Back to FAQs

see all charges for an account?

Click the link entitled "Account Bill History" under the Navigation Menu header "Cost Statements", enter the account number in the field labeled "Account Number", (enter the bill history beginning date, if applicable) and click the "Get Bill History" button. To see details on DTN charges, click the DTN link.

Back to FAQs

see charges associated with a DTN?

Click the link entitled "DTN WO Charges" under the Navigation Menu header "Cost Statements", enter the DTN in the field labeled "Departmental Transaction Number", and click the "Get DTN WO Breakdown" button to view all charges.

Back to FAQs

view charges for a specific account for a specified period of time?

To search for charges to an account by month, click the link entitled 'Monthly'. On this page enter the account number and select the specific Bill Period and click "Get Statement" to see the monthly charges for the provided account.

To search for charges to account by year, click the link entitled 'Yearly'. On this page enter the account number and select the specific Fiscal Year and click "Get Statement" to see the monthly charges for the provided account.

Back to FAQs

cancel a CRIB request?

If a CRIB request has reached final approval status, then you will need to contact the crew to which the request is assigned. See instructions on searching for CRIB requests.

Otherwise, the document creator can open the request and click the "Delete Document" button.

Back to FAQs

Office of the Vice President for University Operations