About WORQS
WORQS is your one-stop shop for requesting and tracking facilities-related work. This is your resource to submit a maintenance request for service, request an installation or renovation, or plan an event.
Helpful tips:
- Remember to use the TAB key to move through the forms. The ENTER key submits your form for processing.
- Ability to jump ahead on lengthy picklists: Type the first letter of the item you are searching for to jump to that part of the list.
- Additional account numbers may be added in the text box provided under the Account Number information section. Spending breakdown by account number may also be entered here.
- Only one attachment is allowed on the WORQS request. Please feel free to send additional photos or documents by doing the following:
- When requestor receives confirmation of the request via email, requestor may reply with additional attachments as necessary.
- Upload photos into a Box account and include the link in the Request Information field.
An alternative way to view FAMIS attachments from WORQS:
- Copy the URL from FAMIS
- Paste it into the address bar of your browser
- Replace uppercase “APPS/CPFM/WORQS/REQUESTS” with lowercase “apps/cpfm/worqs/requests”
- Hit Enter
The modified URL would look like:
HTTPS://UTDIRECT.UTEXAS.EDU/apps/cpfm/worqs/requests/ATTACHMENT/264/
The URL will resolve to the following format and the attachment will display:
https://utdirect.utexas.edu/apps/cpfm/worqs/requests/ATTACHMENT/264/
- WORQS will send a notification to the requestor with the Service Request (SR) number and links to see the details of the request. This applies to Report an Issue and submit a CRIB Estimate Request.
- Request a Service and Submit a CRIB Performance Request require account numbers. WORQS will send notifications to the account approver the user selected in the request. WORQS will send the requestor a notification once the requestor approves or rejects the request.
Service or CRIB Performance Request approvals are now tied to DEFINE authorized account signers:
1) User enters an account number on the request.
2) All approvers for that account number are displayed in the Select Account Signer pull-down list.
3) Optional: User may select an approver to receive email notification to approve the request:
a) The notified approver will receive an email with a link to the request details in WORQS.
b) Clicking the link takes the notified approver to a WORQS form where approver will be prompted to approve or reject the request.
4) Please note that ANY approver can approve or reject requests for their accounts on the WORQS Approvals page, regardless of whether they were sent an email notification.
5) Approver comments are optional for approved requests, but required for rejected requests.