:: Certificate Programs
Process Management Certificate Program
Course Details
Process Management remains critical to organizational success. The new challenge of process management is to achieve operational excellence, superior quality, speed, efficiency, customer satisfaction, and better strategies.
Use this program to develop the technical skills, people skills, political acumen, and strategic creativity needed to meet your organization’s goals. Electives allow you to tailor the program to your specific needs.
There is no prerequisite for this course.
Who Should Attend
- Process owners, managers, engineers, and analysts
- Operations and/or administration managers or directors
- Project managers
- Human Resource professionals
- Financial managers or directors
- Directors of Quality or re-engineering
- Process improvement team leaders
Certificate Requirements
To qualify for this certificate, complete three core seminars and two electives for a total of five seminars. You may take courses in any order, although beginning with Process Mapping and the other core courses, followed by the electives, usually works best. Note that previously completed PDC process management seminars may be applied to the certificate.
You may select either Developing Your Public Sector Balanced Scorecard or The Balanced Scorecard: Making Strategy Measurable as a core course choice but not both courses.
Upon completing five courses toward this certificate, fill out the certificate application on our Web site, and fax it to the coordinator at (512) 232-6126. You may also call (512) 471-4633 to apply for the certificate and to sign up for the final workshop.
No prerequisites are required for this certificate.
Capstone assessment
Contact the program coordinator to receive details about the new process management capstone assessment, case study analysis, and testing.
Seminar Brochure
For more detailed information on the seminars included in this certificate, download the seminar brochure in pdf format. You will need Adobe Acrobat Reader to open and view this file.
Outcomes
- Plan, launch, and manage improvement or re-engineering team projects
- Manage your organization as a “whole system” rather than as a collection of departments
- Identify core processes, and clarify their real objectives
- Use process maps to document, analyze, and improve your business processes
- Select measures that focus all links of the process value chain on cross-functional performance
- Be a leader in a process-driven organization
Additional registration discounts do not apply to this program.
Core Courses
- Balanced Scorecard, The
- Developing Your Public Sector Balanced Scorecard
- Measuring and Improving Processes
- Process Mapping
- Process Value Analysis
Electives
- Building Effective Business Requirements
- Implementing Process Change
- Software Testing and Quality Assurance
- Strategy Maps
Related Courses
Coordinator(s)
Questions about this course?512-232-7313
