:: Instructor-led Classes

Business Process Analysis

Course Details

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Do you need to be able to analyze and improve your business processes? Are you implementing new systems that will change your existing business processes? This two-day workshop will teach you how to use process-modeling techniques to document existing processes and identify process improvement opportunities. This workshop includes techniques from the Business Analysis Body of Knowledge (BABOK® Guide).

Who Should Attend

  • Business analysts
  • Business analyst managers
  • Process owners
  • Process improvement team leaders
  • Anyone responsible for defining or improving business processes

Continuing Education Information

  • 1.3 CEUs
  • 13 PDUs
  • 12.0 CDUs
  • Certificate of Completion from The University of Texas at Austin

Outcomes

Upon successful completion, students will learn:

  • How to create a SIPOC model
  • How to perform a gap analysis
  • How to build a ETVX task description
  • How to use the BPMN notation standard to model a business process
  • How to define event lists
  • How to measure process effectiveness
  • How to assess organizational readiness for change

Prerequisites

The Business Analysis Essentials class is recommended but not required.

Detailed Course Outline

  • Process modeling techniques
  • Systems thinking
  • Creating a SIPOC model
  • Performing a gap analysis
  • Activity: Gap analysis
  • ETVX process descriptions
  • Activity: Build an ETVX description
  • BPMN notation
  • Swim lane diagrams
  • Process modeling conventions
  • Activity: Build an as-is process model
  • Describing activities
  • Activity: Describe activities in the process model
  • Defining event lists
  • Activity: Define an event list
  • Creating activity charts
  • Activity: Define an activity chart
  • Workflow diagrams
  • Activity: Build a workflow diagram
  • Data flow diagrams
  • Activity: Build a data flow diagram
  • Value stream analysis
  • Causal analysis techniques
  • Activity: Root cause analysis
  • Activity: Build a to-be process model
  • Determining ROI for process improvements
  • Process measures
  • Activity: Define process measures

Instructor(s)

Coordinator(s)

Questions about this course?

    512-232-5986
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