:: Instructor-led Classes

Meeting Information

PD13222

Date: August 13, 2013 (Tue)
Time: 8:30 am—4:30 pm
Location: TCC, 3.108
Fee: $335.00

Questions?
512-471-2924
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Conflict Management

Course Details

Disagreements can occur anytime and anywhere. However, when managed properly, workplace conflict can lead to positive outcomes such as improved processes, more effective communication, and greater employee involvement.

Develop constructive and practical solutions to actual conflicts at your job. Discover your own natural conflict-resolution style and how you can adjust it to avoid unnecessary interpersonal problems.

Professional Development Units (PDUs) and Continuing Education Units (CEUs)

This seminar is worth 7 PDUs and .65 CEUs.

There is no prerequisite for this course.

Who Should Attend

• Managers, supervisors, and team leaders
• Facilitators
• Employees working in teams

Outcomes

• Know your personal conflict management style
• Identify types of conflict
• Decide how to apply nine different approaches to conflict management
• Use a four-step models to resolve conflicts

Instructor(s)

• Angela Loëb

Coordinator(s)

512-471-2924
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