:: Instructor-led Classes

Process Mapping: How to Streamline and Re-engineer Business Processes

Course Details

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Process mapping offers a simple, yet powerful method to look beyond functional activities and to rediscover your core processes. Once you peel away the complexity of your organizational structure (and internal politics), you can focus on the processes that comprise the heart of your business.

When used properly, process maps can reduce operating costs significantly by eliminating as much as 50 percent of the steps and the root causes of systemic quality problems.

Enroll in the PDC Business Analysis Certificate Program

There is no prerequisite for this course.

Who Should Attend

  • Process owners, managers, or engineers
  • Process improvement team leaders
  • Managers in process-oriented organizations

Professional Development and Continuing Education Units

This seminar awards 12 PDUs and 1.2 CEUs.

Outcomes

  • Understand how processes interact in a system
  • Identify processes that need to be re-engineered
  • Locate process flaws that create systemic problems
  • Evaluate which activities add value for the customer
  • Mobilize teams to streamline and improve processes

Seminar Outline

An Introduction to Systems Thinking
  • The evolution of Process Management
  • Process Management cycle: Seven stages
  • Traditional management
  • Systems thinking
  • Class exercise: Select a process to analyze
  • The system model
  • Creating a system map
  • Case study assignment
The Tools: How to Construct and Analyze Process Flow Charts
  • Top-down flow chart
  • Block diagram
  • Activity chart
  • Work flow diagram
  • Cross-functional flow chart
  • When to use each chart
  • Analyzing process flowcharts
  • Class exercise: Putting it all together
  • Process measures
  • Charting tips
Implementation Guide: Getting Your Bang for the Buck
  • Implementing change
  • Organizational change: Creating and sustaining
  • Managing resistance to change
  • Implementation strategy
  • Skills needed to continue the journey
  • Final thought: Purpose

*Additional registration discounts do not apply to this seminar.

Instructor(s)

Coordinator(s)

Questions about this course?

    512-471-2926
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