Ordering Instructions

Ordering Instructions

Four easy ways to order - choose one:

  • SHOP our publications and video training materials online with our easy to use shopping cart. Follow these steps:
    1. SELECT “Add to Cart” for each item you wish to order.
    2. When you are finished shopping, click “Check Out.” You have the option to revise your order and then continue to check out.
    3. Enter your billing information, then click submit.
  • CALL us at 800.687.4132
  • Or DOWNLOAD an Adobe Acrobat Reader PDF version of our order form. FAX the completed form to us at 800.687.7839.
  • Or MAIL the completed form to:
    PETEX, The University of Texas
    J.J. Pickle Research Campus
    10100 Burnet Road, Bldg. 2
    Austin, TX 78758-4445

For more information:
Voice: 800.687.4132 or 512.471.5940
Fax: 800.687.7839 or 512.471.9410
E-mail: petex@www.utexas.edu

Publication Discounts

10% discounts on orders of 25 or more print books of the same title. For large-volume orders, please call 800.687.4132 for a custom quote.

Pricing, terms, and editions are subject to change without notice.

Training Videos

All videos and video transfers are offered in DVD format. Programs include original video productions and video transfers of slide-tapes. Some of these programs include a workbook or an instructor’s guide, as noted in the description. Please note: Scripts, workbooks, or instructor’s guides may be purchased individually where available at $10 each.

Delivery

All items in stock are shipped within 2-3 business days. Additional delivery time may be required for items not regularly stocked. Special shipping arrangements or expediting orders can be made by calling 800.687.4132 or 512.471.5940. Sales tax (when applicable) and shipping charges will be added to the order and must be paid by the customer. Materials are shipped via FedEx and require a street address. Please no P.O. Box numbers. Other shipping arrangements can be made upon request. For international orders, payment must be received before the order is shipped. All international customers are responsible for paying their own custom fees, duties, and taxes to ensure delivery.

Copyrights

Except where noted, all training materials distributed by Petroleum Extension Service are copyrighted by The University of Texas at Austin. Reproduction, alteration, or translation of any publication, slide-tape program, movie, digital materials or videocassette tape without the written consent of Petroleum Extension Service is strictly prohibited.

Replacement Policy

No returns unless materials are damaged. Please examine your order carefully upon receipt. Returns of damaged materials must be made within 5 business days of delivery. Contact Sales and Service immediately if the materials are damaged to receive return authorization: call 800.687.4132 or e-mail petex@www.utexas.edu .

Methods of Payment

For orders delivered in the United States, PETEX accepts the following credit cards:

  • American Express
  • MasterCard
  • Visa

For price quotes, please contact our customer service office at 512.471.5940, fax 512.471.9410, or e-mail petex@www.utexas.edu .

For international orders, payment must be received before the order is shipped.

Remittance must be in U.S. dollars. Any bank handling charges must be paid by the customer. All checks and wire transfers must be in U.S. dollars and must be drawn on a U.S. bank. No foreign checks can be accepted. All international customers are responsible for their own custom fees, duties, and taxes.