:: Publications

Ordering Instructions

Easy ways to order - choose one:

  • SHOP our publications and audiovisual materials online
  • CALL us at 800.687.4132
  • Or DOWNLOAD an Adobe Acrobat Reader PDF version of our order form.
    • Then FAX the completed form to us at 800.687.7839
    • Or MAIL the completed form to:
      The University of Texas at Austin
      Petroleum Extension Service (PETEX)
      1 University Station, R8100
      Austin, TX 78712-1100

For more information:
Voice: 800.687.4132 or 512.471.5940
Fax: 800.687.7839 or 512.471.9410
E-mail: petex@www.utexas.edu

Discounts

A 10% discount is given to customers ordering 25 or more copies of the same publication on one order. Special discounts are available to approved resellers for bulk orders.

Delivery

All items in stock are usually shipped the same day. Additional delivery time may be required for items not regularly stocked. Special shipping arrangements or expediting orders can be made by calling 800.687.4132 or 512.471.5940. All shipping charges must be paid by the customer. Materials are shipped UPS and require a street address. Please no P.O. Box numbers. Other shipping arrangements can be made upon request.

Copyrights

Except where noted, all training materials distributed by Petroleum Extension Service are copyrighted by The University of Texas at Austin. Reproduction, alteration, or translation of any publication, slide-tape program, movie, or videocassette tape without the written consent of Petroleum Extension Service is strictly prohibited.

Replacement Policy

No returns unless materials are damaged. Please examine your order carefully upon receipt. Returns of damaged materials must be made within 14 days of delivery. Contact Sales and Service immediately if the materials are damaged to receive return authorization: 512.471.5940, fax 512.471.9410, or e-mail petex@www.utexas.edu.

Methods of Payment

For orders delivered in the United States, PETEX accepts the following credit cards:

  • American Express
  • MasterCard
  • Visa

For price quotes, please contact our customer service office at 512.471.5940, fax 512.471.9410, or e-mail petex@www.utexas.edu.

For international orders, payment must be received before the order is shipped.

Remittance must be in U.S. dollars. Any bank handling charges must be paid by the customer. All checks and wire transfers must be in U.S. dollars and must be drawn on a U.S. bank. No foreign checks can be accepted. All international customers are responsible for their own custom fees, duties, and taxes.