e-Products Ordering Instructions

Ordering is Easy!


SHOP for e-products online and purchase selected products using the shopping cart:

  1. SELECT “Add to Cart” for each item you wish to order.
  2. When you are finished shopping, click “Check Out.” You can revise your order and/or continue to check out.
  3. Enter your billing information, then click “Submit.”


Or use one of these options—

CALL us at 800.687.4132 or 512.471.5940.
DOWNLOAD an Adobe Acrobat Reader PDF version of our order form and FAX the completed form to 800.687.7839 or 512.471.9410; or MAIL the completed form to:

PETEX, The University of Texas at Austin
J.J. Pickle Research Campus
10100 Burnet Road, Bldg. 2
Austin, TX 78758-4445


e-Product Discounts

For Enterprise orders and multiple product licenses for a single customer, please call 800. 687.4132 or 512.471.5940; or email petexots@www.utexas.edu.


User Licenses

e-Products are available on a per-user subscription basis via a term license for time periods as stated in the product descriptions. Licenses are renewable. Pricing, terms, and availability are subject to change without notice. An email address is required for each user subscription.


Delivery

As soon as PETEX receives payment, customers will receive access to online e-products, generally within one (1) to two (2) business workdays. An email address is required for each user license (subscription). Confirmation of your order and access instructions will be sent via email. Delivery of e-Products on USB devices requires shipping. Please allow 2-3 business days for delivery via FedEx. (No International Delivery)


Copyrights

Except where noted, e-products distributed by the Petroleum Extension Service (PETEX™) are copyrighted by PETEX, The University of Texas at Austin. Reproduction, alteration, translation, redistribution, or resale of any e-product is strictly prohibited. Downloading of e-products is not possible and not allowed.


Customer Support

For any technical and delivery issues, questions, or price quotes for multiple-user licenses, call 800. 687.4132 or 512.471.5940; or e-mail petexots@www.utexas.edu.


Price Quotes

For price quotes, call 800.687.4132 or 512.471.5940; fax 512.471.9410; or email petex@www.utexas.edu.


Methods of Payment

For orders delivered in the United States, PETEX accepts the following credit cards:

  • American Express
  • MasterCard
  • Visa

  • For international orders, payment must be received before order can be shipped. Remittance must be in U.S. dollars. Any bank handling charges must be paid by the customer. All checks and wire transfers must be in U.S. dollars and must be drawn on a U.S. bank. No foreign checks accepted.