:: Self-paced Courses

FAQ Categories:

Getting Help (Know How to Get Help Directory)

Where do I get help with my online course?

Problem/Issue Contact
Customer Service
  • Registration
  • Grade Reports
  • Testing
  • Tech Support
  • EID / Passwords
  • General Inquiries
University Extension
Continuing & Innovative Education
The University of Texas at Austin
P.O. Box 7637
Austin, TX 78713

Course Issues
  • Content Questions
  • Assignments
  • Grades
To contact your instructor with course related questions, use the “Inbox” in Canvas or the “Email Instructor” link in Blackboard.
  • Disability Accommodations
  • Testing Sites
  • Locating Proctors
  • Exam Request Questions
University Extension Testing Assistant

Note: students in the Austin area must take their exams at the K-16 Education Testing Center. Students in foreign language courses must schedule a private room in advance.

K-16 Education Testing Center
512-232-5000 (option 6)
Textbooks Always order by the ISBN number to make sure you get the proper edition. Many sites such as BookFinder.com or DealOz.com allow searches (by ISBN) of new and used books from several vendors at the same time for easy comparison shopping.

For help with hard to find books, call UEX main line at 512-471-2900.
Transcripts The University of Texas at Austin
Office of Transcript Services
Main Building 1
The University of Texas at Austin
Austin, Texas 78712-1157


Whom do I contact if I have questions about UEX courses that aren’t listed here?

Please call or email the University Extension office.