::RESOURCES

Baldrige Case Studies

Sandy Hill School District (Education)

Landmark Dining, Inc. (Business)

Arroyo Fresco Community Health Center (Healthcare)

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A Baldrige case study packet is composed of the tools used to train Baldrige Examiners in the evaluation process. As such, it demonstrates the Baldrige Award application and evaluation processes and provides insight into and understanding of the Criteria on which evaluations are based. The case study packet is a useful tool that illustrates the format for an application.

A Baldrige case study packet is used by Examiners and applicants. Countries around the world also have used the documents in the creation of their Baldrige-based award programs. Self-assessment and self-improvement uses of the case study packet are limitless, and outreach efforts of the Baldrige community are strengthened by use of the materials in this packet.