::Spotlight
In the Spotlight
Implementing Baldrige Successfully Workshop
How to use the Baldrige criteria to improve your organization's performance
Whether large or small, in business, education, health care, or nonprofit, your organization can benefit from using the Baldrige Criteria for Performance Excellence to measure performance and take action to improve your bottom line. Whether you are new to the Baldrige criteria or have experience with Baldrige assessments, this workshop will provide insight on how to effectively use the criteria based on personal experience of a leading national expert. This workshop is free and will be interactive, providing an excellent opportunity to ask questions specific to your organization. Registration limited to 50 attendees.
November 13, 20078:30 a.m.-- 10:30 a.m.
The Commons Center at the J. J. Pickle Research Campus Room 1.138
10100 Burnet Road
Austin, Texas
You may register by sending your contact information to Susan deBruyn or call 512-471-4633 or 800-687-7345.
Who Should Attend
- Individuals interested in learning about the Baldrige criteria
- Individuals involved in improving their organization's performance
- Managers interested in understanding the benefits of Baldrige
- Organizational leaders trying to drive performance improvement
Objectives
- Explain the Baldrige Criteria for Performance Excellence
- Describe the benefits of using the criteria to improve organizational performance
- Identify challenges using the Baldrige criteria
- Share best practices in implementing the Baldrige criteria
- Answer questions specific to attendees' organizations and circumstances
Outline
- Introduction and workshop objectives
- Overview of the Baldrige Criteria for Performance Excellence
- Using the Baldrige Criteria to identify organizational strengths and opportunities for improvement
- Lessons learned implementing the Baldrige Criteria
- Best practices using the Baldrige Criteria
- Q&A for attendees' organizational specific challenges
Workshop leader: Ken Leach
Ken is Founder and President of Leach Quality, Incorporated (LQI), a consulting company he founded in 1990 to assist companies in the interpretation and use of the Baldrige criteria. Ken has personally guided over 24 percent of all the Baldrige winners from 1988-2006. His Baldrige-winning clients include AT&T, Motorola, Merrill Lynch, FedEx, and Ritz Carlton, as well as approximately 50 percent of the winners in the Small Business and Service Categories. He was also a consultant to SSM Healthcare, the first winner in the Healthcare Category.
Ken served four years as a Senior Examiner for the Baldrige Award, six years as a judge for the Georgia Oglethorpe Award (Georgia's state award based on the Baldrige criteria), six years as a judge for the USA Today/Rochester Institute of Technology Quality Cup, and two years as a judge for the Shingo Prize for Manufacturing Excellence.
Prior to LQI, Ken served as VP of Administration at Globe Metallurgical (one of the inaugural Baldrige winners in 1988) from 1985-1990, and guided Globe to breaking all the quality audit records at Ford and GM. Besides the inaugural Baldrige Award, Globe also received the inaugural Shingo Prize for Manufacturing Excellence in 1989 under Ken's guidance.
Ken has delivered over 300 speeches on quality and process improvement on four continents and has been featured in The Wall Street Journal, Fortune, Inc., Business Week, Industry Week, and many other publications in the United States, Asia, Europe, and Australia, as well as being featured in a Tom Peters video, The Quality Revolution. He has been published related to quality in the United States, Japan, and Mexico. Ken is a graduate of West Virginia University with a B.S. in Business Administration.
