All Business Skills Programs

• • Career Skills

    Accounting Fundamentals Program Number: SS03669 The accounting function within an organization sets up and monitors its bookkeeping system, prepares and presents financial statements to management, and interprets them as needed. Managers, decision makers, external stakeholders, and interest groups incorporate accounting data with other information to make meaningful decisions. UT Austin’s online Accounting Fundamentals program introduces you to basic accounting principles, financial statements, the accounting cycle and accrual accounting, accounting transactions and books of account, trial balance and adjusting entries, income statements, balance sheets, cash flow statements, and accounting for organizations’ stock transactions and dividends. The Accounting Fundamentals online course consists of 9 instructional hours, and awards 0.9 CEU’s. Basic Business Math Skills Program Number: SS03734 The Basic Business Math Skills course is designed for anyone who needs to apply basic math skills to business. Learners will review crucial math terms, basic mathematical concepts, and how to apply math concepts to the business environment. This course also instructs the learner in the following: how to use decimals, including addition, subtraction, multiplication, and division; how to solve problems involving percentages to determine portions, a rate, a whole unit, and increases and decreases—and how to apply these operations in business settings. Finally, using real-world scenarios, this course explains the concepts of ratio, proportion, and how to compare different kinds of numbers; and discusses simple, weighted, and moving averages. The Basic Business Math Skills online course consists of 8 instructional hours, and awards 0.8 CEU’s. Students will have three months from the date of registration to complete this course. Business Interpersonal Communication Skills Program Number: SS03054 It is almost impossible to be productive in today’s business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. Our voice, your ability to listen, and your body language are your three vital communication tools. However, because they are given at birth they are often taken totally for granted. People mistakenly believe that because these tools are in constant daily use that they are already the best they can be. However it is possible to improve the quality of these communication essentials, and this course sets out to help you do just that. Students will also learn what the requirements of leadership are, how to communicate your suitability for the role, and how to communicate with those you lead. This online course consists of 22 instructional hours, and awards 22 HRCI re-certification credits, and 22 PDU’s, 2.3 CEU’s. It includes two 30-min. simulations. Students will have 6 months from the time of registration to complete this course. Business Writing Basics Program Number: SS03713 Almost everyone needs to write at work: e-mail messages, documenting processes, reports, etc. And people who write clearly and concisely project a professional image. UT Austin’s online Business Writing Basics program helps you determine the purpose of your writing as well as how to target your writing to different audiences, organize content, and revise and proofread so your writing will be clear and error free. This course also includes the Business Grammar Basics coursework, which goes over parts of speech (nouns, adverbs, prepositions, etc.), parts of words like prefixes and possessives, spelling rules, capitalization and abbreviations, punctuation, parts of a sentence, and common syntax and usage errors.  The Business Writing Basics online class (including the Business Grammar Basics content) consists of 9 instructional hours, and awards 0.9 CEU’s. Student will have 3 months from the date of registration to complete this course. Cross Cultural Communication Program Number: SS03717 Communication issues at work are common enough. When you include cross-cultural differences, the challenges increase exponentially. UT Austin’s online Cross Cultural Communication program identifies the requirements of successful cross-cultural communication, utilizes Geert Hofstede’s model, reviews approaches for speaking and writing and making presentations in high- and low-context cultures as well as high- and low-context approaches, and presents best practices and strategies in communication for building cross-cultural rapport. In this course, you’ll see how conversations with different people in different situations can impact how you deliver your message, in terms of respect and sensitivity.This will enable you to deliver messages tactfully and diplomatically, without sacrificing your reputation or professional relationships. This online course consists of 6 instructional hours and awards 0.6 CEU’s. This course includes a 5-minute Business Impact module and a 15-minute Challenge Series Doing Business Professionally Program Number: SS04317 Today’s successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. In this course, students will learn how to listen to the ‘inner boss’, how to identify internal standards, how to create a plan to meet those standards, and how to apply the inner boss’s guidance to gain more control over work, goals, and future development. Students will also examine the types of goals that can be used to advance both career and personal life, learn to construct goals that are both challenging and achievable, discover how to embed the seeds of success within those goals, and explore ways to align those goals with personal priorities and the priorities of others. This course also explores creating and and maintaining a positive attitude as well as the benefits of lifelong learning. The Doing Business Professionally online course consist of 8 instructional hours and awards 8 CEU’s. It includes one 30-minute simulation, three modules from the Business Impact series (two of four minutes duration and one of five minutes), and one 15-min. Challenge Series module. Students will have three months from the date of registration to complete this course. Effective Listening Skills Program Number: SS05211 Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication and listening and learn strategies to overcome weak listening skills. You will then apply these skills to business-based examples. Knowing the basic communication and listening processes will make you aware of where communication can be adversely affected. The Effective Listening Skills online course consists of 11 instructional hours, and awards 1.1 CEU’s. It include one 30-min. simulation. Students will have three months from the date of registration to complete this course. Effective Time Management Program Number: SS03634 Most of us are too busy to think about how we manage our time.  But doing so could help us use it more effectively – get more done with less stress. Before you can decide how to manage your time better, you need to recognize how you manage your time now. Once you have taken better control of the way in which you manage time, you need to find ways of maintaining this control. An effective use of time also involves managing your environment, managing your use of technology, and managing the time-wasting activities of people around you.Busy people do what is required, and rarely have the opportunity to stop and consider whether they are making the best use of their time. UT Austin’s online Effective Time Management program shows you a variety of methods and tools to develop better time management habits. This online course is designed for anyone in business who would like to have more time to do things that they really need or want to do. This online course consists of 12 instructional hours, and awards 9 PDU’s and 1.2 CEU’s. It includes one 6-min. Business Impact module, one 5-min. Business Impact module, one 3-min. Business Impact module, one 30-minute simulation, and one 15-minute Challenge Series module. Emotional Intelligence at Work Program Number: SS03183 Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual’s success. These qualities, termed “emotional intelligence,” often determine if people excel in life, relationships, and the workplace. This course contains 9.5 instructional hours and awards .95 CEU’s Essential Skills for Administrative Support Professionals Program Number: SS03046 As an administrative professional, your image is closely aligned with your supervisor’s image. This succinct overview is designed to help administrative professionals better represent themselves and their managers. Topics include being a positive, professional influence in the workplace, working well with others and with your manager, as well as specifics like planning travel and scheduling meetings. The Essential Skills for Administrative Support Professionals online course consists of five instructional hours, and awards 0.5 CEU’s. It contains one 30-minute simulation. Students will have 3 months from the date of registration to complete this course. Finance and Accounting Essentials for Non-Financial Professionals Program Number: SS03497 Finance and accounting are crucial to any business operation, and knowing about them is crucial to almost everyone’s career development. UT Austin’s online program on Finance and Accounting Essentials for Non-Financial Professionals introduces you to fundamental finance and accounting principles, basics of budgeting, cash flow management essentials, financial statements and their analysis, and how the time value of money affects investment decisions. The Finance and Accounting Essentials for Non-Financial Professionals online class consists of 6 instructional hours and awards 0.6 CEU’s. Generating Creative and Innovative Ideas Program Number: SS02676 Today’s problems cannot be solved with yesterday’s solutions. Budget and personnel constraints make it necessary to solve issues with creativity and innovation. If hearing the words “be creative” makes you freeze and causes any ideas you had to immediately leave your head, this program can help get you on track to discovering your creative side. You will explore the attributes of a creative person, discover ways to overcome the barriers to creativity, and learn how to maximize team creativity. Once your creative ideas are flowing, you need to assess the ideas based on organizational needs, strategies, and resources. A variety of techniques used to verify and building on creative ideas are covered in the program. The Generating Creative and Innovative Ideas online course consists of 3 instructional hours, awards 3 HRCI re-certification credits, and 0.3 CEU’s. It includes one 5-minute module from the Business Impact Series. Students will have three months from the date of registration to complete this course. Getting Results without Direct Authority Program Number: SS03649 Many of us serve on teams at work or must ensure that a group completes a task or project. Although we’re not leaders or managers, we’re still expected to get results. The people whose help we need the most may have no desire to help, or if they do, they may lack the time. In either case, winning allies, partnering successfully, and creating change require unique strategies when you are not the one who is in control. Influencing and persuading others requires careful planning. This program demonstrates how you can do this. It’s all about influence, building relationships, and credibility. The program explores how to assertive communication, utilizing leadership behaviors, recruiting allies, and pushing for change. In this course, students will also learn how to get results from your boss in a number of situations despite your lack of authority. This course consists of 19.5 instructional hours, and awards 16.5 HRCI re-certification credits, 19.5 PDU’s, and 19.5 CEU’s. It includes one 30 minute simulation, one of the Business Impact Series modules (six minutes), and one 15-min. Challenge Series module. Students will have 3 months from the time of registration to complete this course. Interpersonal Communication Essentials Program Number: SS03618 You cannot be a successful front line worker or C-suite officer without the ability to communicate clearly in a variety of ways. Interpersonal Communication helps you develop or improve a range of verbal and nonverbal skills related to listening, speaking, understanding and adapting to others’ styles, being as assertive as needed, giving and getting collaboration, managing conflict, building rapport, networking, and influencing. The Interpersonal Communication Essentials online course consists of 5 instructional hours, awards 5 PDU’s, and .5 CEU’s. Managing Your Career Program Number: SS03738 Careers don’t just happen; they take planning and development. Managing Your Career shows you how to be proactive when it comes to identifying and attaining your career goals. The UT Austin online program assists you in reflecting on the status of your career, assessing your interests and strengths, finding ways to make lateral moves or take on tasks that will expand your career skills, networking and networking communication skills, building a strong relationship with your boss, and utilizing your performance as a feedback tool for your career development. This course consists of 5 instructional hours and awards 0.5 CEU’s. It includes one 30-min. simulation, one 6-min. Business Impact Series module, and one 15-min. Challenge Series module. Optimizing Your Performance on a Team Program Number: SS03199 Each member of a team may have individual roles and responsibilities, yet a team is more than the sum of its parts. Optimizing Your Performance on a Team focuses on what individuals need to do as individual contributors as well as what they need to do as team members working together toward a common goal. This program looks at team building and communication, setting clear and measurable team goals, and improving performance via team member feedback. This online course consists of 5 instructional hours, and awards 5 HRCI re-certification credits, and 0.5 CEU’s. It includes one 15-min. Challenge Series module. Optimizing Your Work-Life Balance Program Number: SS04318 This course highlights techniques you can use to analyze your current level of balance between work and life responsibilities. It covers ways to assess your current work/life balance and overcome internal and external obstacles to achieving balance. It includes recognizing the behaviors of passiveness, aggressiveness, and assertiveness and how those affect a person’s ability to find balance in life. Techniques that can be used to achieve and preserve balance are also discussed. The course also covers how you can positively change your responses to stress once you are able to recognize how you respond to stressful situations. Relaxation techniques such as breathing and mediation are also covered. The Optimizing Your Work-Life Balance online course consists of 3.0 instructional hours, and awards 0.3 CEU’s. It includes one 30-min. simulation, two modules from the Business Impact series (four and seven minutes in length, and one 15-min. Challenge Series module. Students will have three months from the date of registration to complete this course. Practical Budgeting Skills for Business Program Number: SS03925 Although the budget process can be daunting, businesses that don’t use well-planned budgets risk failing. On the other hand, organizations that use well-planned budgets have the advantage of accessing data to make decisions and forecasts. The UT Austin online Practical Budgeting Skills for Business program shows you key budgeting components and how to create a useful budget that allows you to assess profitability. The capital budgeting section addresses asset management and return on investment (ROI), and the section on budget management covers cash flow analysis and budgetary and expenditure control. The Practical Budgeting Skills for Business online course consists of 10 instructional hours, awards 10 HRCI re-certification credits, and 1.0 CEU’s. Professionalism and Business Etiquette Program Number: SS04301 The rules of proper business etiquette are changing. In many corporations, middle management and the concept of seniority are being replaced by a flat organizational structure and intense competition. In this course, you’ll learn how to conduct yourself in the standard business environment with poise and confidence. Students will also learn the subtleties of communication etiquette in the world of business, as well as the proper conduct to display during both formal and informal meetings, negotiations, and entertainments. This course will also explore the special etiquette of being a supervisor, the etiquette of one-on-one interactions with subordinates, the etiquette of listening as a supervisory tool, and the supervisor’s role in sharing information between his subordinates and the rest of the company. The Professionalism and Business Etiquette online course consists of 10.5 instructional hours and awards 1.05 CEU’s. It contains one 30-minute simulation and one 5-minute module from the Business Impact series. Students will have three months from the date of registration to complete this course. Working Effectively with Difficult People Program Number: SS03624 Most of the people we work with are cooperative and reasonable. However, it can be very difficult to be around and work with some employees. This course will provide you with methods to help you recognize the characteristics of some of the most common types of difficult people, better understand their motivations, and begin to deal with them more effectively. This course includes the 2-hr. Listening Essentials module, which reviews the various types of listeners and the benefits of being able to listen effectively when communicating. Students will also discover how roadblocks such as distractions, emotions, and the way in which we communicate can influence the way we listen and receive messages. This course consists of 9 instructional hours, and awards 4 HRCI re-certification credits, 7 PDU’s, and 0.9 CEU’s. This course includes one 7-min. Business Impact module, and one 15-min. Challenge Series module.

  • Customer Service Fundamentals Program Number: SS03752 Customers are the lifeblood of any organization. This UT Austin online Customer Service Fundamentals program focuses on customer satisfaction and the customer experience. Whether you work with customers at your location or theirs, on the phone or internally, you need to develop skills that help you build rapport and deliver results. The program helps you master methods to create customer loyalty, shows how to personalize customer interaction, and how to cope with and de-escalate confrontational situations. It also deals with establishing and implementing standards for customer service within your organization. The Customer Service Fundamentals online course consists of 6 instructional hours, awards 6 HRCI re-certification credits and 0.6 CEU’s. It includes one 4-min. Business Impact module and one 7-min. Business Impact module. Customer Service Representative (CSR) Certification Prep Program Number: SS03419 Customer service representatives are the front line of many organizations. This is where customers, and therefore revenue, are lost or converted. The Customer Service Representative program shows you the role and functions of the customer service representative and prepares those interested in earning their CSR certification in order to qualify for work in a customer support center or help desk environment.  Topics include defining good customer support as well as processes and procedures to ensure good customer support, balancing the image and needs of the organization with customer needs, the importance of teamwork, the role of good communication skills in building and maintaining strong customer relationships, handling stress and conflict, incident management, and metrics. The Customer Service Representative (CSR) Certification Prep consists of 31.5 instructional hours, and awards 3.15 CEU’s.This course also includes the Business Pro library from the Books 24X7 collection.  Students will have 6 months from the date or registration to complete this course, and for a nominal fee will have the option to extend their access to the Business Prop library. Field Sales Skills Program Number: SS03200 The field sales representative often learns as s/he meets with people in the field and therefore finds it difficult to move out of a vendor role and into one in which the customer views him or her as a business consultant or resource. Field Sales Skills helps you plan and apply a specific field sales approach that facilitates better communication and access to decision makers as well as improve your ability to assess sales opportunities. The Field Sales Skills online course consists of 16 instructional hours, and awards 1.6 CEU’s. Inbound Call Center Management Program Number: SS03060 Inbound Call Centers can make or break an organization. Call center employees are usually the major, or only, contact customers have with your organization. This program shows ways to create a strong call center that not only handles customer concerns, but can also generate revenue and be a role in the financial success of the company. In these courses, you will learn how to manage a call center successfully by becoming well-versed in current and future call center technology, learning motivating techniques for call center team members, hiring the right people, and creating call center performance metrics. This program includes several short programs that focus on issues specific to call centers such as efficiency, hiring, absenteeism, reward incentives, and more. The Inbound Call Center Management online courses consists of 15 instructional hours and awards 1.5 CEU’s. It includes seven of the Business Impact series modules, ranging from four to seven minutes each. Inside Sales Skills Program Number: SS03202 Inside sales can be unnerving, but this program will give you direction in preparing, initiating, and completing outbound calls. Inbound calls also play a big part in customer service. Preparation is the key to being successful with both types of calls. This program shows you that knowing what to expect from your customer and planning your responses can help close sales. You will learn about various sale approaches, buying roles, and how to handle gatekeepers to reach the decision makers. You also learn ways to create presentations that keep a customer’s interest through the entire call. A simulation lets you put this knowledge to work. The Inside Sales Skills online course consists of 25 instructional hours, and awards 2.5 CEU’s. Managing a Customer-Focused Department Program Number: SS03059 Most organizations think they are customer-focused, but many have never asked their customers if this is true. To run a successful customer-focused department, you must understand customer expectations before you can create strategies to meet them. Managing a Customer-Focused Department shows you how to conduct focus groups, customer surveys, and in-depth service audits of your organization’s processes. You’ll also learn about helping your customer service representatives embrace a customer-focused strategy. The program covers giving your team clear directions that meet customer and organizational goals as well as empowering and motivating team members. It also includes an exercise on how internal customer service is essential to maintain a respectful work environment. A simulation lets you put into practice the things you’ve learned. The Managing a Customer-Focused Department online course consists of 16 instructional hours, and awards1.6 CEU’s.The course includes one 30 minute simulation and one of the 15 minuted Challenge Series modules. Students will have 3 months from the date or registration to complete this course. Managing Customer-Driven Process Improvement Program Number: SS03044 Good customer experience and satisfaction are key competitive factors in many industries today. It is therefore imperative to develop, execute, and monitor processes that elicit and implement customer requirements. This program addresses how to redefine customer quality requirements as measurable goals, break down and analyze processes, develop and manage an implementation plan, and identify tools for continuous, customer-driven process improvement at all levels. The Managing Customer-Driven Process Improvement online course consists of 7 instructional hours, and awards 0.7 CEU’s. Students will have 3 months from the date or registration to complete this course. Measuring Customer Satisfaction Program Number: SS03760 As with most things in business, measuring customer satisfaction begins with a plan. The UT Austin online Measuring Customer Satisfaction program shows you how to get the most out of developing customer surveys as well as analyzing data and implementing change. You will discover the importance and elements of an effective customer satisfaction system that includes managing customer complaints and a critical-incident approach that allows you to identify customer requirements. You’ll learn to use principles of survey design to develop a customer satisfaction survey that works. Finally, you’ll use key analytical tools and basic statistical analysis to turn data into useful information that can be operationalized. The Measuring Customer Satisfaction online course consists of 8 instructional hours, and awards .8 CEU’s. It includes one 30-minute simulation. Students will have 3 months from the date or registration to complete this course. Sales Team Management Program Number: SS03058 A strong, cohesive team can make sales soar. This program shows how to create the team, where to find qualified sales people, and best practices for interviewing candidates. It gives you tools to plan and manage your team’s activities. In addition, you will learn ways to motivate your team, set team goals, create performance-development plans, and team rewards. Good communication with your team is essential. Discover ways to use nonjudgmental language, create focused agendas, and facilitate discussions about problems in the team. The program also touches on how to use direct mail to generate leads, the roles different team members play in a large deal, and the ethical considerations of giving gifts to clients and potential clients. All these concepts culminate in an interactive simulation. The Sales Team Management online course consists of 16 instructional hours, and awards 1.6 CEU’s. Strategic Account Sales Skills Program Number: SS03203 The Strategic Account Sales approach is based on research, communication, and presentation. Researching your targets is essential to understanding how your product or service is a good business fit for them. This program shows you ways to gather research through meetings, public sources, and employees at the business you are targeting. You will learn methods for reaching senior-level management and decision makers, as well as ways to create high-impact presentations to close the sale. The program also explores how to maximize sales by reaching the right audience, how to actively listen to customers, how to have strategic rapid responses to opportunities, pricing strategies, and compensating sales reps. Includes a simulation. The Strategic Account Sales Skills online course consists of 20 instructional hours, and awards 2.0 CEU’s. Territorial Account Sales Skills Program Number: SS03201 The Territorial Account Sales approach is based on three components: research, communication, and presentation. This program shows you how to research customers using public sources and research meetings to truly understand your customer and their needs. You also learn how to develop coaching relationships with employees of the target organization. Communicating with the right people will help you reach decision makers and strengthen your relationship with the organization. Once you have made contact and scheduled a sales meeting, you will need to impress them with your presentation. This program teaches you how to make presentations that show decision makers you have the right product and business fit for their needs. A simulation lets you put what you learned into action. A section on active listening strengthens your perception skills. The Territorial Account Sales Skills online course consists of 19 instructional hours, and awards 1.9 CEU’s.

  • Desktop Skills

    Adobe Reader and Acrobat 8.0 Program Number: SS04882 Adobe Reader 8 is free software that allows you to view and work with Portable Document Format (PDF) files. Adobe Acrobat 8 enables you to create Adobe Portable Document Format (PDF) files – files that retain a standard appearance across various operating system platforms and browsers. These courses explore the core features and functionality of Adobe Reader 8, and the creation of PDFs, including creating them from multiple files and web pages in Adobe Acrobat 8.0. They include an overview of the work area, using forms, searching and reviewing PDF files, customizing the interface, and using the application’s accessibility features. The advanced features of Adobe Reader 8 are also covered. In addition, the Acrobat 8.0 course discusses methods of saving, printing, formatting, and organizing PDFs. Accessibility and help features of Adobe Acrobat 8 are also covered, as well as advanced features. These two courses consist of 9.5 instructional hours, and award .95 CEU’s. Advanced Access Office 2010 Program Number: SS04887 Access 2010 is the newest version of Microsoft’s dynamic database management tool and it offers features that allow you to create and modify a variety of database types. This advanced course will explore the various methods of importing, exporting, and linking to external data sources in Access 2010, as well as demonstrate how to create and manipulate PivotTables and PivotCharts. Students will also learn advanced techniques for retrieving and validating data, how to create and use subforms and subreports, various types of join and parameter queries, and how to share Access and SharePoint data, and how Access and SharePoint work together. The use of Access macros and Visual Basic for Applications (VBA) code is also covered, as well as the ways that you can secure a database for users and the common methods employed to share a completed database application.  The Advanced Access Office 2010 online course consists of 8 instructional hours, and awards .8 CEU’s. Students will have 3 months from the date or registration to complete this course. Advanced Excel Office 2010 Program Number: SS04600 UT Austin’s online Advanced Word Excel 2010 program builds on knowledge acquired in its Beginning Excel Office 2010 program. Topics include customizing visual elements, workbook settings, and conditional formatting; organizing data and formulas; automating tasks with macros; and using What-If Analysis and pivot tables. The UT Austin online Advanced Excel Office 2010 class awards 0.8 CEUs. Advanced Word Office 2010 Program Number: SS04587 UT Austin’s online Advanced Word Office 2010 program builds on knowledge acquired in its Beginning Word Office 2010 program. Topics include themes, backgrounds, watermarks, and Quick Parts; tables of contents, footnotes, hyperlinks, and bookmarks; mail merge; recovering documents; and tables. The UT Austin online Advanced Word Office 2010 class awards 0.7 CEUs. Beginning Access Office 2007 Program Number: SS04605 UT Austin’s online Beginning Access Office 2007 program explores the basics of using Access 2007, including opening the application, creating and opening files, and the many tools that will help you enter and manage data. Topics in this introductory course include basic Access 2007 tables, forms, queries, and reports. The UT Austin online Beginning Access Office 2007 class awards 0.85 CEUs. Beginning Access Office 2010 Program Number: SS04886 Access 2010 is the newest version of Microsoft’s dynamic database management tool and it offers features that allow you to create and modify a variety of database types.This course explores the fundamentals of databases and the many tools that will help you create and modify databases in Access 2010. Students will learn how to create basic tables, and how to manipulate data, records, and relationships. The course also includes an introduction to forms, queries, and reports, as well as how to modify basic reports. The Beginning Access Office 2010 online course consists of 7 instructional hours, and awards .7 CEU’s. Students will have 3 months from the date or registration to complete this course. Beginning Excel Office 2007 Program Number: SS04603 UT Austin’s online Beginning Excel Office 2007 program explores the basics of using Excel 2007, including opening the application, creating and opening worksheets, and the many tools that will help you enter and manage data. Topics in this introductory course include navigating Excel 2007; creating spreadsheets; formatting and manipulating data; using basic formulas and functions; and customizing appearance and using charts. The UT Austin online Beginning Excel Office 2007 class awards 1.05 CEUs. Beginning Excel Office 2010 Program Number: SS04599 UT Austin’s online Beginning Excel Office 2010 program explores the basics of using Excel 2010, including opening the application, creating and opening worksheets, and the many tools that will help you enter and manage data. Topics in this introductory course include navigating Excel 2010; creating spreadsheets; formatting and moving data; using basic formulas and functions; reviewing and protecting content; and customizing appearance and using charts. The UT Austin online Beginning Excel Office 2010 class awards 1.1 CEUs. Beginning Word Office 2007 Program Number: SS04601 UT Austin’s online Beginning Word Office 2007 program explores the basics of using Word 2007, including opening the application, creating new documents, and the many tools that will help you format and edit your documents. Topics in this introductory course include navigating Word 2007; creating and opening documents; and formatting text and automated formatting. The UT Austin online Beginning Word Office 2007 class awards 0.9 CEUs. Beginning Word Office 2010 Program Number: SS04586 UT Austin’s online Beginning Word Office 2010 program explores the basics of using Word 2010, including opening the application, creating new documents, and the many tools that will help you create and edit your documents. Topics in this introductory course include navigating Word 2010; creating documents; formatting, and organizing text; reviewing, saving, and sharing documents; and customizing appearance and using graphics. The UT Austin online Beginning Word Office 2010 class awards 0.9 CEUs. Microsoft Office 2007 Advanced Access Program Number: SS04606 Microsoft Office Access 2007 offers several options for importing and exporting data, and also provides a variety of data presentation strategies. This course explains and demonstrates the various methods of importing, exporting, and linking to external data sources. This course also describes the various types of join and parameter queries that can be used in Access 2007 and provides demonstrations on the use of action queries, including update, append, delete, and make table queries. Microsoft Office Access 2007 also makes it easy for you to share and manage data using the collaborative environment of a Microsoft Windows SharePoint site along with the many data management features available within Access 2007. This course will demonstrate this functionality, as well as explain how SharePoint sites can be used with Access and demonstrates options such as moving data to a SharePoint site, publishing data to a SharePoint site, importing from or linking to a SharePoint list, creating an Access view of a SharePoint list, working offline with SharePoint lists, as well as tracking data versioning in SharePoint. The Microsoft Office 2007 Advanced Access online course consists of 10 instructional hours, and awards 1.0 CEU’s. Students will have 3 months from the time of registration to complete this course. Microsoft Office 2007 Advanced Excel Program Number: SS04604 In Excel 2007, you can customize charts and their individual elements, as well as pictures and clip art, to create professional and appealing documents. This course explores modifying charts and pictures and creating and editing custom number format. It also explores organizing and subtotaling data in Excel 2007 using the available features, as well as customizing workbook properties, themes, and styles. Working with macros, including recording, editing, and running, is also explored. Further topics include advanced data analysis features, such as PivotTable and PivotChart reports, Goal Seek, Solver, scenarios, data tables, OLAP, sharing workbooks, using Excel Services for collaboration, and publishing workbooks to SharePoint, creating links, importing text files, and creating database and web queries. The Microsoft Office 2007 Advanced Excel online course consists of 14 instructional hours, and awards 1.4 CEU’s. Students will have 3 months from the date or registration to complete this course. Microsoft Office 2007 Advanced Word Program Number: SS04602 Themes, Backgrounds and Borders can be used in Microsoft Office Word 2007 to create engaging and professional looking documents. With Word 2007, these tasks are made easier then ever before.This course demonstrates how borders, shading, margins and horizontal lines are used when creating interesting documents and implementing emphasis to various parts of a document. It also explains how tables of contents are created, modified and deleted in conjunction with the use of tables of figures and tables of authorities, as well as how to use tracked changes and comments when reviewing documents. Methods of inserting, linking, and embedding Excel objects in Word documents are explained in this course, in addition to inserting and formatting charts. The course also demonstrates how to add, modify, and update form fields, as well as walking through the mail merge process. In addition, aspects of master and subordinate documents are explained, including outline levels, rearranging and restructuring subordinate documents in the master, and converting, deleting, merging, and locking subdocuments. Customization of the Quick Access Toolbar is also explored in this course. Finally, this course demonstrates how to use Word 2007’s document security, which includes locking document formatting, password protecting a document, marking a document as read-only, using Document Inspector, viewing privacy options, and adding a digital signature. The Microsoft Office 2007 Advanced Word online course consists of 11 instructional hours, and awards 1.1 CEU’s. Students will have 3 months from the time of registration to complete this course. Microsoft Office Specialist on Microsoft Office 2007 Program Number: SS04478 UT Austin’s online Microsoft Office Specialist on Microsoft Office 2007 program provides you with a comprehensive understanding of MS Office Suite, including Word, Excel, Access, Outlook, and PowerPoint. Topics range from creating documents to manipulating and displaying data in them to customization, including working with text, paragraphs, and documents; using tables, charts, and graphics; formulas and functions; multimedia and animations; configuring rules and using RSS feeds; and tables and importing and exporting data. The Microsoft Office Specialist on Microsoft Office 2007 online course consists of 93 instructional hours, and awards 9.3 CEU’s. This course also includes the Desktop Essentials library from the Books 24X7 collection. Students will have 6 months from the date or registration to complete this course, and for a nominal fee will have the option to extend their access to the Desktop Essentials library. Microsoft Office Specialist on Microsoft Office 2010 Program Number: SS04888 UT Austin’s online Microsoft Office Specialist on Microsoft Office 2010 program provides a comprehensive understanding of MS Office Suite, including Word, Excel, Access, Outlook, and PowerPoint. Topics range from creating documents to manipulating and displaying data in them to customization, including working with text, paragraphs, and documents; using tables, charts, and graphics; formulas and functions; multimedia and animations; configuring rules and using RSS feeds; and tables and importing and exporting data. The Microsoft Office Specialist on Microsoft Office 2010 online course consists of 93.5 instructional hours, and awards 9.35 CEU’s. This course also includes the Desktop Essentials library from the Books 24X7 collection. Students will have 6 months from the date or registration to complete this course, and for a nominal fee will have the option to extend their access to the Desktop Essentials library. Microsoft SharePoint 2010 Program Number: SS04614 Microsoft SharePoint Server 2010 contains a number of new features and enhancements specifically geared at improving the end user experience. This course explores the SharePoint interface, how to navigate and search on a SharePoint site, and how to work with lists and document libraries. Students will also learn about collaboration and social computing aspects of SharePoint 2010 including My Site and wikis. The course includes the SharePoint for Power Users content, which explores the various types of SharePoint lists, and covers creating custom lists, customizing existing lists, and managing list properties. It also covers managing documents using document IDs, ratings, notes, tagging, document sets, and document retention, and provides document management tips. Additionally, the course examines SharePoint securing, and describes managing SharePoint groups, changing the inheritance for a site, managing permission levels, and configuring item-level security. The Microsoft SharePoint 2010 online course consists of 7 instructional hours and awards 0.7 CEUs. Students will have 3 months from the time of registration to complete this course. Windows 7 and Office 2010 Migration Package Program Number: SS05255 Windows 7 is the latest evolution in the Windows workstation product line of operating systems. This course introduces the main features of Windows 7 and provides an overview of the desktop, including the taskbar and the Start menu, as well as demonstrating how to use the Control Panel to install and manage programs and printers, and it shows the role User Account Control plays in security, and enable users to customize their Windows experience by modifying and adjusting many of the features that Windows 7 provides. With the release of Microsoft Office 2010, Microsoft has focused its suite of products to meet the ever-changing needs of its end users – both corporate and individual. The overall Office interface has been changed substantially with the introduction of the Ribbon in Microsoft Office 2007, and collaboration and anywhere access to Office files is a major theme in the Microsoft Office 2010 release. Enhancements to many of the Office products enable users to work more efficiently, using a combination of their local computer, a browser, a mobile phone or other Web-enabled device, and a phone integrated with Microsoft Office Communications Server. This course also covers the new features of PowerPoint 2010, Publisher 2010, and Access 2010 including changes to the interface and key functional improvements and enhancements. The new and improved navigation features of Internet Explorer 8, including the Smart Address bar, caret browsing, and tab grouping, are also covered in this course. Additionally, the course discusses how you can customize Internet Explorer 8 by installing add-ons and Accelerators. The Windows 7 and Office 2010 Migration Package online course consists of 15.5 instructional hours, and awards 1.55 CEU’s. Students will have three months from the date of registration to complete this course.

  • Human Resources

    Appraising Performance Program Number: SS03684 This course shows you how to make performance appraisal a continuous process. The first stage of continuous performance assessment is planning. Appraisal must be linked to performance goals that matter, and these goals need to encompass both the organization and the individual before a performance plan can be agreed on by appraiser and appraisee . Appraisal meetings aren’t always easy encounters, even when they are planned. Appraisees aren’t always passive recipients of their manager’s assessments, so this course prepares managers for the more difficult reactions they will encounter. Appraisal interviews are the culmination of the ongoing performance appraisal process.This course rejects the view held by many managers and employees that appraisal meetings are a bureaucratic and pointless activity. Instead, appraisal meetings can be designed to be both productive and practical. The Appraising Performance online course consists of 6.5 instructional hours, awards 6.5 HRCI re-certification credits and 0.65 CEU’s. It includes one 30-minute simulation, one of the Business Impact series modules (5 minutes in length), and one 15-min. Challenge Series module. Students will have three months from the date of registration to complete this course. Behavioral Interviewing Program Number: SS05268 The behavioral-based interviewing process begins with laying a firm foundation for success. Students will learn how to use applications, resumes, phone calls, and references as screening tools, as well as how to develop and prepare behavioral-based questions, and how to evaluate the responses to these types of questions. This course will also prepare students to conduct the interview, including how to ask behavioral-based questions, how to distinguish behavioral response from non-behavioral responses, and discover how to use role plays, structured situational questions, and take-home projects to determine behavior. Students will also learn about the behavioral interview from the other point of view, receiving instruction on how to provide behavioral-based information during the pre-interview phone screening, to be aware of the specific behavior that enhances the actual interview as an interviewee, and tips and strategies for building rapport during the interview, as well as a specific formula for responding to behavioral-based questions.  At the end of this course, students will be ready and able to effectively participate in a behavioral-based interview from both sides of the table. The Behavioral Interviewing online course consists of 16.5instructional hours and awards 1.65 CEU’s. It includes one 30-minute simulation. Students will have three months from the date of registration to complete this course. Dealing with Organizational Change Program Number: SS03746 Change can be disruptive. A life change, whether good or bad, can create a period of uncertainty, stress, and anxiety while you adjust. And change at work is no different. A clear understanding of what organizational change is, and what to expect when dealing with it, can shorten the period of adjustment to it. This course provides a basic understanding of what is meant by organizational change and typical events that can trigger organizational change, as well as essential skills for handling organizational change, including a willingness to take risks and having an openness to the unknown. This course also recognizes that organizations that have been successful in coping with change have strong leadership that guides the team through a series of initial steps that set the stage for success. The first steps to change are the most important of all. Bringing employees on board from the outset will smooth the way for productive change that is supported—and even championed—by employees. The change process is never easy. People feel insecure, undervalued, and threatened. It’s the leader’s job to help employees to overcome these feelings. To do this, organizations need to develop committed and flexible teams, and create an atmosphere that allows open and frank discussion about how improvements can continue to be made. Finally, this course covers the importance of recognizing and capitalizing on the career opportunities presented by organizational change, including the importance of a career plan. The Dealing with Organizational Change online course consists of 12 instructional hours awards 1.2 CEU’s. It includes three 30-minute simulation and three of the Business Impact series modules (four, five and seven minutes in length). Students will have three months from the date or registration to complete this course. Diversity on the Job Program Number: SS04264 Just as organizations must respond to demographic and social changes that introduce new languages, cultures, values, and attitudes to the workplace, so must individuals. To understand and appreciate diversity, workers must develop an understanding of the ways in which each other views the world.This course identifies strategies to help students become aware of their own attitudes toward diversity; increase acceptance of diverse cultures, people, and ideas; and become an advocate for diversity within the workplace. Without diversity in the workplace, companies run the risk of becoming mono-cultural organizations that see things from a very limited perspective. The effects of this are far-reaching, right down to the company’s bottom line. To instill an appreciation of diversity within a company is a difficult task. It requires changing existing views and practices that until now have defined the workplace. However, diversity isn’t something that needs to be managed. Rather, diversity is an initiative that must permeate the company culture to be truly successful. This course explores the need for a holistic approach to workplace diversity, and the effects of incorporating a work/life initiative into business strategy. The Diversity on the Job online course consists of 10.5 instructional hours, and awards 1.05 CEU’s. It includes two 30-minute simulations, three of the Business Impact series modules (two at five minutes running time, and one at six minutes), and one 15-minute Challenge series module. Students will have 3 months from the time of registration to complete this online course. HRCI Professional in Human Resources (PHR) Program Number: SS03048 UT Austin offers an online HRCI Professional in Human Resources (PHR) program. It covers the all the knowledge areas Human Resource professionals need to prepare for the Human Resources Certification Institute’s (HRCI) Professional in Human Resources PHR examination. The Human Resource Certification Institute’s (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including core knowledge and concepts fundamental to the field of human resources. The HRCI certification examinations are widely recognized as the industry standard for evaluating human resource professionals’ competencies.Topics include strategic management, affirmative action and sexual harassment, workforce planning and development, Human Resource development, compensation and benefits, employee and labor relations, and risk management. This online course consists of 32 instructional hours, and awards 32 HRCI re-certification credits, 3.2 CEU’s. It contains Test Prep materials and a mentoring component. Students will have 6 months of access to these course materials from the date of registration. HRCI Senior Professional in Human Resources (SPHR) Program Number: SS03047 This program covers all the knowledge areas senior Human Resource professionals need to know to prepare for the Human Resources Certification Institute’s (HRCI) SPHR examination. The content in this course is based on the Strategic Management functional area of the HR Body of Knowledge recommended by the Society for Human Resource Management (SHRM). General topic areas match those for the PHR, but this more advanced program places greater emphasis on HR’s strategic and management role within organizations. This online course consists of 18 instructional hours, and awards 21 HRCI re-certification credits (including 3 strategic credits), 18 PDU’s, and 1.8 CEU’s. This course includes a final exam test prep.  Students will have 3 months of access to these course materials from the date of registration. Leading the Workforce Generations Program Number: SS02683 There are four generations employed in today’s workplaces: the Silent Generation, Baby Boomers, Generation X, and Generation Next. Each generation has specific attitudes about work, personal life, technology, communication, change, commitment, workplace rewards, and management. When these different attitudes and values clash they can negatively affect workplace productivity. UT Austin’s online Leading the Workforce Generations program gives an overview of the four generations, defining their values and characteristics. It explores ways you can create cross-generational teams that lead to greater understanding and respect in the workplace, which can lead to higher productivity. The program also shows managers how to train, motivate, and work with members of the younger generations. The Leading the Workforce Generations online course consists of 18 instructional hours, awards 18 HRCI re-certification hours and 1.8 CEU’s. It includes one 30-minute simulation, and three of the Business Impact series modules (4-7 minutes each). Students will have 3 months from the time of registration to complete this course. Problem Performance Management Program Number: SS04255 UT Austin’s online Problem Performance Management program takes a three-pronged approach to addressing problem performance: preventing problem performance, identifying problem performance, and improving problem performance. To prevent problem performance, good managers hire the right people and provide employees with clear expectations. They distinguish between performance problems caused by organizational dysfunction or job design factors and those caused by employees.They coach, counsel, and monitor performance. When all else fails, good managers address problem performance with an effective disciplinary approach. The Problem Performance Management online course consists of 11.5 instructional hours, and awards 1.15 CEUs.The course includes two 30-minute simulations, one of the Business Impact modules with a running time of five minutes, and one 15-minute module from the Challenge Series. Students will have three months from the date of registration to complete this course. Recruiting and Retention Strategies Program Number: SS03176 One of the most significant challenges to the growth and survival of any business is finding and retaining qualified employees. It’s not enough to offer an appealing or unique product or service to your customers. A company’s people are the new competitive advantage. The course specifically focuses on how to appeal to these recruits by tapping in to what is important to them in a job. It also prepares learners to establish and implement a recruitment strategy. Reflecting the most up-to-date recruitment information, this course provides foundational principles that learners can effectively put to work in their own organizations. This course also covers employee engagement, including identifying and enhancing engagement drivers, measuring engagement, and executing an engagement strategy. Finally, this course examines ways to attract and ultimately retain top performers through a combination of benefits packages, performance reviews, improved management policies and other non-financial reward strategies. This online course consists of 6 instructional hours, and awards 4 HRCI re-certification credits, and 0.6 CEU’s. It includes one 30-min. simulation, seven Business Impact modules ranging from 4 to 7 minutes each, and three15-min. Challenge Series modules. Students will have three months from the date of registration to complete this course. Talent Management Essentials Program Number: SS03690 Talent management focuses on recruiting, hiring, developing, and retaining the right talent to drive an organization’s performance. This course helps clarify talent management’s key role in helping an organization perform at its peak. It discusses how your talent needs are impacted by various factors in the organization.Talented people are drawn to an organization for numerous reasons, including the organization’s image or brand, effective recruitment and selection strategies, and career advancement opportunities.This course describes how to begin building employee commitment with an effective onboarding process that creates a positive first impression. It also covers how to create individual development plans that prepare employees for higher levels of responsibility and keep them challenged. It also covers ways to determine the causes of talent departure and effectively manage talent retention by using strategies that foster job satisfaction. Additionally, managers often find themselves managing people with knowledge, skills, and expertise they don’t have, in areas they’re unfamiliar with.This course explores what experts want from their managers and introduces strategies for providing the best possible work environment for them. Finally, this course reviews the benefits of having an engaged workforce and defines the attributes and actions of engaged employees. It also explores employee motivation and commitment challenges and examines how employee engagement links to the bottom line. It also shows how to drive engagement within the organization to create a place where people want to work and provides strategies to help students become motivating and engaging managers. The Talent Management Essentials online course contains 9 instructional hours and awards 0.9 CEU’s. The course includes one 38 min. Challenge Series module. Students will have three months from the date of registration to complete this course.

  • IT Skills

    Certified Ethical Hacker (CEH) Certification Prep Program Number: SS03963 The EC Council’s Certified Ethical Hacker (CEH) designation demonstrates your understanding of both security auditing and business risks related to security and that you have a “baseline knowledge of security threats, risks and countermeasures” (eccouncil.org). The curriculum addresses offensive tactics as well as defensive measures. UT Austin’s online Certified Ethical Hacker (CEH) Certification Prep covers penetration testing; footprinting, scanning, and enumeration; system hacking and malicious content; social engineering and sniffing; deterring electronic intrusions; denial of service and session hacking; Linux hacking; cryptography; Internet-based and database-based attacks; wireless attacks and countermeasures; and physical security.  The Certified Ethical Hacker (CEH) Certification Prep online course consists of 19.5 instructional hours, and awards 1.95 CEU’s. It includes access to a mentor and test prep materials as well as the IT Pro library from the Books 24X7 collection. Students will have 6 months from the date or registration to complete this course, and for a nominal fee will have the option to extend their access to the IT Pro library. Certified Information Security Manager (CISM) Program Number: SS03943 The UT Austin online Certified Information Security Manager (CISM) program is designed for experienced IT security professionals seeking the Information Systems Audit and Control Association’s (ISACA) CISM designation. According to ISACA, “The management-focused CISM is a unique certification for individuals who design, build and manage enterprise information security programs” (isaca.org). This online CISM prep program covers topics connected to managing, designing, and overseeing an enterprise’s information security: information security governance, information risk management, information security program development, and incident management and response. The Certified Information Security Manager (CISM) online course consists of 25 instructional hours, and awards 2.5 CEU’s. ISACA recommends that individuals working toward CISM certification have five years of information security experience and three years of information security management experience. This course also includes the IT Pro library from the Books 24X7 collection. Students will have 6 months from the date or registration to complete this course, and for a nominal fee will have the option to extend their access to the IT Pro library. Certified Information Systems Security Professional (CISSP) Program Number: SS03930 The Certified Information Systems Security Professional (CISSP) designation is overseen by the the International Information Systems Security Certification Consortium (ISC)²®. The UT Austin online Certified Information Systems Security Professional (CISSP) program covers ISC²‘s 10 domains to help candidates prepare for the CISSP examination. CISSP online course topics include information security and risk management, security architecture and design, access control, application security, operations security, cryptography, physical (environmental) security, telecommunications and network security, business continuity and disaster recovery planning, and legal, regulations, compliance and investigations. The Certified Information Systems Security Professional (CISSP) online class in includes mentoring and a test prep. ISC² recommends that people who pursue the CISSP certification have at least five years experience in information security.  This course awards 2.2 CEU’s. It contains a mentoring component as well as test prep materials.This course also includes the IT Pro library from the Books 24X7 collection. Students will have 6 months from the date or registration to complete this course, and for a nominal fee will have the option to extend their access to the IT Pro library. Cisco Certified Design Associate (CCDA) Program Number: SS04499 UT’s online Cisco Certified Design Associate (CCDA) Prep program helps individuals working toward the Cisco Certified Design Associate (CCDA) level. From http://www.cisco.com:  the CCDA designation validates knowledge required to design a Cisco converged network. With a CCDA certification, a network professional demonstrates the skills required to design routed and switched network infrastructures and services involving LAN, WAN, and broadband access for businesses and organizations. The CCDA curriculum includes designing basic campus, data center, security, voice, and wireless networks. The curriculum for UT’s online Cisco Certified Design Associate (CCDA) Prep program is provided by a Cisco Learning Partner. The program includes a guide, test prep materials, access to a mentor, and access to an online IT library that includes study guides for CCDA exams. It awards 2.0 CEUs. Cisco Certified Entry Networking Technician (CCENT) Program Number: SS03976 The CCENT (Cisco Certified Entry Networking Technician) is an introductory designation that lays the foundation for individuals working toward the Cisco Certified Networking Associate (CCNA) level. You can begin Associate certification with CCNA for network operations or CCDA for network design. From http://www.cisco.com:  Cisco Certified Entry Networking Technician (CCENT) validates the ability to install, operate and troubleshoot a small enterprise branch network, including basic network security. With a CCENT, network professional demonstrates the skills required for entry-level network support positions - the starting point for many successful careers in networking. The curriculum covers networking fundamentals, WAN technologies, basic security and wireless concepts, routing and switching fundamentals, and configuring simple networks. CCENT is the first step toward achieving CCNA, which covers medium size enterprise branch networks with more complex connections. The curriculum for UT’s online Cisco Certified Entry Networking Technician (CCENT) program is provided by a Cisco Learning Partner. The program includes a guide, test prep materials, and access to a mentor. It awards 1.875 CEUs. Cisco Certified Internetwork Professional (CCIP) Prep Program Number: SS03985 UT’s online Cisco Certified Internetwork Professional (CCIP) Prep program helps individuals working toward the Cisco Certified Internetwork Professional (CCIP) level. This program includes ROUTE  1.0: Implementing Cisco IP Routing (642-902), Instructor Series: Implementing Cisco Quality of Service (QoS) 2.3 (642-642), Instructor Series: Configuring BGP on Cisco Routers (BGP) 3.2 (642-661), and Instructor Series: Implementing Cisco Multi-Protocol Label Switching (MPLS) 2.2 (642-611). T According to cisco.com, the Cisco Certified Network Internetwork Professional (CCIP) “validates advanced knowledge and skills required to manage service provider infrastructures. With a CCIP certification, a network professional working in a service provider organization demonstrates competencies in infrastructure IP networking solutions.” The curriculum for UT’s online Cisco Certified Internetwork Professional (CCIP) Prep program is provided by a Cisco Learning Partner. The program includes guides, test prep materials, access to a mentor, and access to an online IT library that includes study guides for CCNP exams. It awards 3.25 CEUs. Cisco Certified Network Associate (CCNA) Prep Program Number: SS03980 The online Cisco Certified Network Associate (CCNA) Prep program helps individuals working toward the Cisco Certified Networking Associate (CCNA) level. This program includes Cisco Certified Network Associate (640-802), Interconnecting Cisco Networking Devices (ICND) Part 1 (640-822), and Interconnecting Cisco Networking Devices (ICND) Part 2 (640-816). According to the Cisco website: “The CCNA designation validates the ability to install, configure, operate, and troubleshoot medium-size route and switched networks, including implementation and verification of connections to remote sites in a WAN. CCNA curriculum includes basic mitigation of security threats, introduction to wireless networking concepts and terminology, and performance-based skills.” The Cisco Certified Network Associate (CCNA) online prep program consists of 34.5 instructional hours and awards 3.45 CEUs. The program includes a guide, test prep materials, access to a mentor, and access to both study guides for CCNA exams Each guide contains 37.5 hours of instructional materials. Students will have access to course materials for six months from the date of registration. Cisco Certified Network Professional (CCNP) Prep Program Number: SS03984 UT’s online Cisco Certified Network Professional (CCNP) Prep program helps individuals working toward the Cisco Certified Networking Professional (CCNP) level. This program includes SWITCH 1.0: Implementing Cisco IP Switched Networks (642-813), TSHOOT 1.0: Troubleshooting and Maintaining Cisco IP Networks (642-832), and ROUTE  1.0: Implementing Cisco IP Routing (642-902). Those considering enrolling in this program should have one year of more of networking experience. According to cisco.com, the “Cisco Certified Network Professional (CCNP®) validates the ability to plan, implement, verify and troubleshoot local and wide-area enterprise networks and work collaboratively with specialists on advanced security, voice, wireless and video solutions. ... Those who achieve CCNP have demonstrated the skills required in enterprise roles such as network technician, support engineer, systems engineer or network engineer.” The curriculum for UT’s online Cisco Certified Network Professional (CCNP®) Prep program is provided by a Cisco Learning Partner. The program includes guides, test prep materials, access to a mentor, and access to an online IT library that includes study guides for CCNP exams. It awards 4.1 CEUs. Cisco Certified Security Professional (CCSP) Prep Program Number: SS03999 UT’s online Cisco Certified Security Professional CCSP Prep program helps individuals working toward the Cisco Certified Security Professional (CCSP)  level. This program covers Securing Networks with Cisco Routers and Switches, Securing Networks with ASA Fundamentals, Securing Networks with ASA Advanced, and Implementing Cisco Intrusion Prevention Systems. According to cisco.com, Cisco Certified Security Professional (CCSP) “validates advanced knowledge and skills required to secure Cisco networks. With a CCSP certification, a network professional demonstrates the skills required to secure and manage network infrastructures to protect productivity, mitigate threats, and reduce costs.” The curriculum for UT’s online Cisco Certified Security Professional (CCSP) Prep program is provided by a Cisco Learning Partner. The program includes guides, test prep materials, access to a mentor, and access to an online IT library that includes study guides for CCSP exams. It awards 4.67 CEUs. Cisco IP Communications Express Specialist Prep Program Number: SS04004 UT’s online Cisco IP Communications Express Specialist Prep program helps individuals working toward the IP Communications Express Specialist level. In addition to features and fundamentals this program covers Configuration of New Features,  Media Resources and Cisco Unity Express, and Unity Express VPIM and Unified Messaging. According to cisco.com, Cisco IP Communications Express Specialist “validates the comprehensive deployment and configuration skills for SMB IP telephony systems.” Cicso’s CCNA designation is a prerequisite for this specialization. The curriculum for UT’s online Cisco IP Communications Express Specialist Prep program is provided by a Cisco Learning Partner. The program includes guides, test prep materials, access to a mentor, and access to an online IT library that includes study guides for Cisco IP Communications Express Specialist exams. It awards 1.09 CEUs. CompTIA A+ 2009 Certification Essentials (220-701) Program Number: SS03577 The Computing Technology Industry Association ( CompTIA.org ) provides a number of professional certifications for the IT industry. According to CompTIA, A+ Essentials “measures the necessary competencies of an entry-level IT professional .... It tests for technical understanding of computer technology, networking and security, as well as the communication skills and professionalism now required of all entry-level IT professionals”. This program covers computer hardware components; configuring displays, peripherals, laptops, and printers; installing windows operating systems; using and managing windows; troubleshooting computers and printers; security and network fundamentals; and operational procedures and preventative maintenance. The CompTIA A+ 2009 Certification Essentials program consists of 14 instructional hours, and awards 1.4 CEUs.It includes a mentoring component and test prep materials. Students will have 3 months of access to the course materials from the date of registration. CompTIA A+ 2009 Practical Application (220-702) Program Number: SS03603 The Computing Technology Industry Association ( CompTIA.org ) provides a number of professional certifications for the IT industry. A+ certification “demonstrates IT entry-level competencies in computer support technicians” (comptia.org). UT Austin’s online A+ 2009 Practical Application (220-702) program builds on the A+ Essentials program by focusing on more practical applications and troubleshooting. Course topics include security, maintaining operating systems and networks, PC components, and security. Individuals who want to earn the A+ Certification, must pass an exam on practical application as well as one on CompTIA A+ Essentials (220-701). It is recommended that you complete A+ Essentials before beginning this one. The CompTIA A+ 2009 Practical Application program consists of 8 instructional hours, and awards .8 CEUs.It includes a mentoring component and test prep materials. Students will have 3 months of access to the course materials from the date of registration. CompTIA Linux+ Certification Program Number: SS03533 The Computing Technology Industry Association ( CompTIA.org ) provides a number of international and vendor-neutral professional certifications for the IT industry. According to CompTIA, CompTIA Linux+ “validates the fundamental knowledge and skills required of junior Linux administrators.” The UT Austin online CompTIA Linux+ Certification program covers LX0-101 and LX0-102 curricula: using the Linux shell, redirection and process control, managing and processing text, managing files in Linux, mounting and managing file systems, partitions, file systems and disk quotes, hardware requirements and configurations for Linux, installing Linux, managing Debian and Red Hat packages, administering the X Window system, the Linux kernel, printing in Linux, writing shell scripts in Linux, administrative and documentation tasks in Linux, administering Linus systems tasks and backup strategies, networking fundamentals and services in Linux, working with Sendmail and Apache, security in a Linux environment, data management, localization and encryption in Linux, and mail transfer agents and accessibility in Linux. The CompTIA Linux+ Certification online prep program consists of 54.5 instructional hours and awards 5.45 CEU’s. Students will have access to course materials for six months after the date of registration. CompTIA Network+ 2009 Certification Program Number: SS03504 The Computing Technology Industry Association ( CompTIA.org ) provides a number of international and vendor-neutral professional certifications for the IT industry. According to CompTIA.org, the Network+ certification is “the sign of a competent networking professional ... that proves a technician’s competency in managing, maintaining, troubleshooting, installing and configuring basic network infrastructure.” UT Austin’s CompTIA Network+ 2009 Certification program covers network fundamentals, network components, network devices, network protocols, wide area networks, wireless networks, network addressing, routing, managing and monitoring the network, troubleshooting the network, and network security. The CompTIA Network+ 2009 Certification online prep program consists of 15 instructional hours and awards 1.5 CEU’s. CompTIA recommends that Network+ candidates acquire nine months experience in “network support or administration or academic training, along with a CompTIA A+ certification”. Students will have access to course materials for three months from the date of registration. CompTIA Project + 2009 Instructor Certification Prep Program Number: SS03505 The Computing Technology Industry Association ( CompTIA.org ) provides a number of international and vendor-neutral professional certifications for the IT industry. . CompTIA Project+ is a vendor-neutral certification that covers key project management processes throughout the project life cycle. The courses in this program are part of Skillsoft’s Instructor Series, technical courses presented in spontaneous lecture-style by subject matter experts. This program is intended for project managers or project personnel who wish to improve project results, gain a solid project management foundation, and pass the CompTIA Project+ exam.The course includes the online version of the ILT used in a course covering the objectives for CompTIAs project management certification Project+. This guide contains over 37 hours of instructional materials. Students who enroll in the CompTIA Project + 2009 Certification Instructor Series online prep program will have access to course materials for six months from the date of registration. CompTIA Security+ 2008 Certification Program Number: SS03544 The Computing Technology Industry Association ( CompTIA.org ) provides a number of international and vendor-neutral professional certifications for the IT industry. According to CompTIA, the Security+ 2008 Certification demonstrates “competency in system security, network infrastructure, access control and organizational security” (CompTIA.org). The UT Austin online CompTIA Security+ 2008 Certification program covers threat mitigation; cryptography; authentication methods; messaging, user, and role security; public key infrastructure and access security; ports, protocols, and network security; Wi-Fi and remote access; risk analysis, vulnerability testing, IDS, and forensics;  auditing, security policies, and disaster recovery. The CompTIA Security+ 2008 Certification online prep program awards consists of 21.5 instructional hours and awards 2.15 CEU’s. CompTIA recommends that Security+ Certification candidates acquire “two years of technical networking experience, with an emphasis on security” and earn the CompTIA Network+ certification. Students will have access to course materials for three months from the date of registration. CompTIA Server+ 2009 Certification Program Number: SS03584 The Computing Technology Industry Association ( CompTIA.org ) provides a number of international and vendor-neutral professional certifications for the IT industry. According to CompTIA, its Server+ certification “is recognized by the industry to prove competency in server support ... for technical support professionals with 18 to 24 months of IT experience.”  UT Austin’s online CompTIA Server+ Certification program covers system hardware, system software, server functions and network essentials, storage, IT environment, disaster recovery, troubleshooting, and network and storage troubleshooting. The CompTIA Server+ 2009 Certification online prep program consists of 14 instructional hours and awards 1.4 CEU’s. CompTia “recommend[s]  that CompTIA Server+ candidates hold a CompTIA A+ certification.” Student will have access to course materials for three months from the date of registration. Infrastructure IT Library: ITIL V3 Overview Program Number: SS03207 ITIL provides industry-recognized comprehensive documentation of best practices for IT Service Management. It developed because organizations have become more and more dependent on IT to meet business needs. In essence, ITIL embodies best practices for IT Service Management by providing IT management tools and techniques any IT organization can utilize. This program introduces you to concepts related to ITIL V3. The course focuses on the phases of the service lifecycle, as well as explaining the advantages of ITIL certification. The Infrastructure IT Library: ITIL V3 Overview online program consists of six instructional hours, and awards 0.6 CEU’s. Students will have three months from the date of registration to complete this course. IT Infrastructure Library (ITIL) v3 Foundation Syllabus v4.2 Program Number: SS03208 Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL®) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to ensure these capabilities are fully utilized. This course addresses issues including using service management, design and strategy fundamentals and processes, transition processes and practices, operation, principles and practices, and continual service improvement fundamentals. This course will assist the learner in preparing for the ITIL® V3 Foundation Level certification and is aligned with the ITIL® V3 Foundation Syllabus v4.2. The IT Infrastructure Library (ITIL) v3 Foundation Syllabus v4.2 online courses consists of 13.5 instructional hours and awards 1.35 CEU’s. Student will have three months from the date of registration to complete this course. Strategic IT Planning Program Number: SS03174 The roles and responsibilities of IT managers have become increasingly more strategic. In addition to examining those roles and responsibilities, this program addresses how they can work with some of the challenges they face, including strategic decision making, communication with senior management, managing resources and tools strategically, and coping with governance and security issues. The Strategic IT Planning online program consists of 6.5 instructional hours and awards 0.65 CEU’s. It includes one 30-minute simulation. Students will have three months from the date of registration to complete this course.

  • Advanced Management Skills Program Number: SS02769 This in-depth program focuses on developing managerial skills to meet and exceed the needs of today’s challenging, fluctuating, and global economy. For their organizations to remain competitive, managers must be able to plan, organize, direct, and control resources across time, distance, and cultures as well as to recruit and retain a diverse workforce. They must also employ systems thinking to manage people and resources effectively among interconnected value chains, develop organizational learning and knowledge management, develop and manage their managers, and manage upward. This online course consists of 16.5 instructional hours, and awards 16.5 HRCI re-certification credits, and 1.65 CEU’s. This course includes a 30-min. simulation, two Business Impact modules of 5 and 7 minutes, as well as four 15-min. Challenge Series modules. Students will have 3 months from the time of registration to complete the course. Business Coaching Essentials Program Number: SS03608 Coaching is a valuable tool that businesses use for a variety of purposes, including staff development (or talent management) and performance management. Successful coaches establish and maintain rapport with those they coach by matching their coaching role to the situation at hand. Business Coaching Essentials provides a structures approach to help ensure good outcomes for both the individual and the organization.  This online course consists of 4 instructional hours, and awards 4 PDU’s, 0.4 CEU’s. It includes one 6-min. Business Impact module, and one 36-min. Challenge Series module. Coaching with Confidence Program Number: SS03180 Coaching is a valuable tool that businesses use for a variety of purposes, including staff development (or talent management) and performance management. Individuals also look at coaching as a career path that allows them to work with businesses or individual clients. Successful coaches establish and maintain rapport with those they coach by matching their coaching role to the situation at hand. They must also deploy coaching processes in sequence and develop coaching skills like verbal and nonverbal communication and motivation (e.g., Herzberg, McGregor). This online course include 19.5 instructional hours, and awards 19.5 PDU’s, and 1.95 CEU’s. It includes two 30-min. simulations. Also included is the Business Pro library from the Books 24X7 collection of online books. Students will have 3 months from the time of registration to complete this course, with the option of extending access to the Business Pro library for a nominal fee. Crucial Skills for Tomorrow’s Managers Program Number: SS03051 The workplace changes continuously, so employers must help tomorrow’s managers understand where to put their energies and what competencies and tools they must acquire. Effective managers must be less product-oriented, and more people-oriented. In order to thrive in these shifting times, you need skills that will help you maximize the potential of your workforce. As a manager you are on the line when things go wrong, so employers must build managers who can succeed as change agents and project champions. Employee development and all the activities that accompany it, like coaching, become paramount in this work environment as do performance and accountability. This 18-hour online course awards 18 HRCI re-certification credits, 18 PDU’s, 1.8 CEU’s, and one 30-min. simulation. Students also received online access to the Business Pro library of the Books 24X7 collection. Decision-Making and Problem-Solving for Business Program Number: SS03056 When it comes to problem-solving for business, what got us here won’t get us there. We need to understand what does and does not go into effective thinking, problem solving, and dynamic decision making. Decision-Making and Problem-Solving for Business is an advanced course that shows you how to gather information and how to frame problems in order to come up with effective solutions that include contingencies and alternatives. You’ll also learn about employing data and reasoning skills to make good decisions even in uncertain times. The Decision-Making and Problem-Solving for Business online course consists of 15.5 instructional hours, awards 15.5 HRCI re-certification credits, 15.5 PDU’s, and 1.65 CEU’s. It includes two 30-minute simulations, two of the Business Impact series modules (four and six minutes), and one 15-min. Challenge Series module. This course also includes the Business Pro library from the Books 24X7 collection. Students will have 3 months from the date or registration to complete this course, and for a nominal fee will have the option to extend their access to the Business Pro library. Effective Delegation Program Number: SS03677 Delegation serves two important functions: it allows you to distribute your workload, and it provides a way to motivate and develop employees. UT Austin’s online Effective Delegation course introduces you to basics of delegation and its importance as a management and leadership tool, reviews processes for selecting tasks to delegate and individuals to carry them out as well as tracking them, and provides insights into change management, decision making, and developing performance standards. This online course consists of 10 instructional hours, and awards; 1.0 CEU’s. It contains one 30-minute simulation, a 4-min. Business Impact module, and 15-min. Challenge Series module. Essentials of Mentoring Program Number: SS04270 Essentials of Mentoring looks at mentoring from the perspectives of individual mentors, managers, and the organization. This UT Austin online program addresses how mentoring benefits you and your career to how you can best assist your protege, your employees, and your organization. UT Austin’s online Essentials of Mentoring class awards 1.2 CEUs. Facilitating Successfully Program Number: SS03179 This comprehensive program provides practical tools and techniques to organize and conduct meetings to achieve specific ends and actions. It also explores types of facilitation, including co-facilitating and virtual facilitating, as well as the roles of the facilitator, including traits of a facilitative leader. Topics include communication styles; learning techniques; skills like timing, creating and keeping to agendas, managing conflict and difficult people; and getting groups to work together to solve problems or make decisions. This online course consists of 28 instructional hours, and awards 27 PDU’s, and 2.85 CEU’s. It includes one 15-min. Challenge Series module and one 30-minute simulation. Fundamentals of Business Crisis Management Program Number: SS03697 BP understands the importance of business crisis management, now. The keys to managing crises lie in effective preparation; detecting, reacting to, and communicating about crises appropriately; and learning from the experience. In addition to providing background information on business crises, the UT Austin online Fundamentals of Business Crises Management course provides specific tools that you can use for anticipating business crises as well as processes for developing crisis management capabilities in your organization. UT Austin’s Fundamentals of Business Crisis Management online program includes a simulation and awards 0.7 CEUs. How to Write an Effective Internal Business Case Program Number: SS03723 The UT Austin online How to Write an Effective Internal Business Case program explains the importance of a well developed business case and shows you how to prepare, write, and present one.It explains the importance of using a business case to persuade decision makers as you compete for resources within your organization. You’ll learn what elements to include in your business case, what research you need to do, and the writing and presentation processes that help ensure your success. UT Austin’s online How to Write an Effective Internal Business Case class awards 0.75 CEUs. Leadership Essentials Program Number: SS03053 To succeed as a leader, you’ll need to master a series of skills. This program provides basic information on motivating others, communicating a vision, building trust, influencing others to accomplish goals, developing and demonstrating emotional intelligence, ensuring tasks get done, fostering innovation, and leading change within the organization.  This course also introduces some best practices for creating a positive work environment. You’ll also work on creating your own personal leadership development plan. This 9-hour online course awards 8 HRCI re-certification credits, 8 PDU’s, and 9.0 CEU’s. Students will have 3 months from the date of registration to complete this course. Leading Teams Program Number: SS03057 Leading successful teams is an art, and team leaders can face many challenges when trying to optimize team performance. Whether you’re a current team leader or simply someone who would like to develop the skills that would make you a strong candidate, you need to know certain things about how teams function and what it takes to develop a high-performance team.By learning the principles and strategies presented in this course, you will have the skills to keep your high-performance teams away from destructive patterns of conflict and on track to achieving their goals.The course also introduces strategies that team leaders should implement to encourage team collaboration, including fostering shared ownership and stressing the team orientation. This online course consists of 8 instructional hours, and awards 8 HRCI re-certification credits, 8 PDU’s, and 0.8 CEU’s. It includes, four Business Impact modules ranging from 4-6 mins. each, two 15-min. Challenge Series modules and one 32-min. Challenge Series module, as well as access to the Business Pro library of the Books 24X7 collection. Making Teams Work: Capitalizing on Conflict Program Number: SS04244 Teams are a fact of corporate life. The purpose of teams is to facilitate discussions and foster creativity. Sometimes the same discussions and creative thoughts that help the team can also bring about conflict. Many teams fail to recognize that there’s power in conflict. Healthy dissent actually breeds team success, and that’s the essence of this course. Teams have diverse personalities, skills, and interests that are challenging to put together. Given these individual differences, it is important for team members to keep in mind that communication is more than what you say. It’s what you don’t say, how you listen to others, and how you listen to what you say. The road to peace and harmony involves working with every team member toward mutual goals. Each team member must be involved to set the stage for success. Continuous improvement and teamwork are vital to creating a team that works and stays together. Managers are increasingly being asked to show how their training efforts add value to the organization, and that means being able to measure performance. At the end of this course, students will have the skills needed to identify the stages of conflict, the awareness of group dynamics that can cripple team effectiveness, how to build a positive approach to conflict at the time your team is launched, and how to perform evaluations which focus on fostering behavioral change. The Making Teams Work: Capitalizing on Conflict online course consists of 15.5 instructional hours and awards 1.55 CEU’s. It includes one 30-minute simulation, and three of the Business Impact series modules (two at five minutes running time and one at six minutes). Students will have three months from the date of registration to complete this course. Managing Technical Professionals Program Number: SS03181 This course explains the ways in which technical employees differ from other workers and how you can apply more appropriate and effective management techniques. Students will learn how business has responded with new corporate structures and management strategies to meet the challenges of the new high-technology economy with its increasing number of technical professionals. Managers need to find ways to attract top-performing technical employees and keep them once they’re on the job. In this course students will learn a variety of ways to motivate, manage, and lead technical professionals and how to get and keep technical teams working together efficiently and effectively. Learners will have a chance to practice using these different management models in both case studies and role-playing scenarios. This course will help also demonstrate how to use career development as a technique to both motivate and retain technical professionals, as well as to place some of them on career paths that will help the organization fill its most highly skilled and senior positions. The Managing Technical Professionals online course consists of 14 instructional hours, awards14 HRCI re-certification credits, 14 PDU’s, and 1.4 CEU’s. It includes one 30-minute simulation. Students will have three months from the date of registration to complete this course. Moving from Management to Leadership Program Number: SS03052 Good managers aren’t necessarily effective leaders. Understanding the difference between the two roles can help you understand what it takes to become a successful leader. This program focuses on just that: having and sharing a vision others will follow, developing and enabling staff, communicating clearly, coaching for results, stepping up during times of change, and building effective teams. The Moving from Management to Leadership online course consists of 23.5 instructional hours, awards 23.5 HRCI re-certification credits, and 2.35 CEU’s. It includes 2 30-minute simulations. Students will have 3 months from the time of registration to complete this course. Moving from Technical Professional to Management Program Number: SS02682 You’ve decided to move onto the management track. But all your experience is in a technical field like engineering. This program helps you transfer your strong technical abilities to the management arena. A self-assessment shows which skills need enhancement or development. Methods to improve management skills such as facilitation, conflict resolution, performance reviews, and team leadership will help build your confidence as you enter this new stage of your career. This course also provides a fundamental understanding of what cross-functional teams are, and explains how to head off interpersonal problems by facilitating open communication and handling meetings effectively. The online course Moving from Technical Professional to Management online course consists of 20.5 instructional hours, awards 20.5 PDU’s, and includes two 30 minute simulations.The online course ‘Making Cross-Functional Teams Work’ consists of three instructional hours. Both together award 2.35 CEU’s. Moving into Management Program Number: SS03050 Individual contributors moving into management roles face two challenges: they are moving out of their comfort zones, and they have had little formal preparation. Moving into Management helps new managers understand their responsibilities in areas like communication, leadership, delegation, and understanding the business of their organization. In addition, they’ll understand what skills sets are needed function successfully in today’s global and cross-functional environments. They’ll also get a clearer sense of how their relationships within the organization have changed, as well as myths about management and their corresponding truths in order to clarify what managers really do. It also points to the typical demands and constraints of a manager’s job, and describes strategies for dealing with common mistakes of first-time managers. This online course consists of 17.5 instructional hours and awards 14.5 PDUs, and 1.75 CEU’s. The course includes two 30-min. simulations, and two 15-min. Challenge Series modules. Negotiation Essentials Program Number: SS04300 Everyone needs to negotiate—at work, at home, anywhere—so why not acquire skills that will help you negotiate successfully? UT Austin’s online Negotiation Essentials program helps you understand negotiation, the process of negotiation, styles of negotiation, preparing for a negotiation, communication skills for negotiation, persuasion in negotiation, and avoiding mistakes. This course defines negotiation and describes actions that can help you negotiate successfully.It also covers strategies for dealing with difficult negotiating tactics from the other side. Finally, it outlines how to diagnose barriers to agreement. This online course consists of 5 instructional hours, and awards 0.5 CEU’s. It includes one 30-min. simulation, two 15-min. Challenge Series modules, and one 5-min. Business Impact Module.

  • Marketing and Operations

    Achieving Organizational Excellence through Critical Thinking Program Number: SS03185 It’s impossible for organizations to plan effectively without employing critical thinking skills. Economic survival alone necessitates thinking about our businesses and roles in new and different ways as well as employing analytical, reasoning, and communication skills at every level of the organization. UT Austin’s online program on Achieving Organizational Excellence through Critical Thinking explains critical thinking and its functions within the organization, reviews specific critical skills and how to apply them, and describes strategies for managers and teams as well as across the organization. This course contains 18.5 instructional hours and awards 18.5 HRCI re-certification credits, and 18.5 CEU’s. The course includes one 30-minute simulation. Students will have 3 months from the time of registration to complete this course. Certified Manager of Quality/Organizational Excellence Program Number: SS02685 The professional designation of Manager of Quality/Organizational Excellence Certification signals to employers and colleagues that you are a champion of process improvement initiatives throughout organizations.  It also means that you have developed knowledge of all facets of a well-run business.The course covers all the knowledge areas required to earn this certification: leadership; team dynamics; developing and deploying strategic plans; managerial skills and abilities; communication skills and project management; quality, systems, models, and theories; problem solving and process management tools; measurement (assessment and metrics); customer-focused management, and supply-chain management.  The American Society for Quality site explains all certification requirements. This online course consists of 21 instructional hours, and awards 2.1 CEU’s. Fundamentals of Lean for Business Organizations Program Number: SS03654 Lean methods and principles have been applied successfully across numerous industries and sectors, including health care, insurance, financial services and banking, call centers, government, IT, retail, transportation, and manufacturing. Lean focuses on maximizing customer value while reducing waste along the entire value stream as well as on improving overall efficiency, quality, and customer satisfaction. UT Austin’s online Fundamentals of Lean for Business Organizations program covers Lean tools and techniques, using Lean for perfection and quality, reducing waste and streamlining value flow with Lean, value stream mapping, and steps for implementing Lean in a variety of organizations. The UT Austin online Fundamentals of Lean for Business Organizations class awards 0.6 CEUs. Leading and Implementing Sustainable Green Business Strategies Program Number: SS03660 Organizations willing to go green or adopt sustainable business practices may win the environmental, social, and economic trifecta. UT Austin’s online Leading and Implementing Sustainable Green Business Strategies introduces you to the concepts of sustainability and their possible business advantages, planning sustainable strategies, and how to implement sustainable strategies. The UT Austin online program in Leading and Implementing Sustainable Green Business Strategies awards 0.6 CEUs. Managing Software Project Outsourcing Program Number: SS03194 This program looks at the strategies, the benefits, and risks that are associated with outsourcing a project as well as at criteria and processes for successful outsourcing that incorporate accountability and measurement. Targeted at software development managers and project managers involved in software development, this program therefore requires at least high-level familiarity with software application development principles. 13 PDUs, 1.3 CEUs Marketing Essentials Program Number: SS04283 Get the “need-to-know” on marketing. UT Austin’s online Marketing Essentials program provides you with a concise yet comprehensive overview of marketing functions and scope. In addition to learning about the 4 Ps of marketing—Product, Place, Price, and Promotion—you’ll learn about marketing planning, the relationship of marketing activities and organizational strategies and objectives, and ethics. This online UT course on Marketing Essentials awards 0.6 CEUs. Marketing Principles and Strategies Program Number: SS02684 Marketing can increase the awareness and success of your organization, company, brand, product, or service. UT Austin’s online Marketing Principles and Strategies program gives you an extensive, in-depth grounding in marketing vision, direction, analysis, strategy, and planning. For those moving into a managerial position,Marketing Principles and Strategies covers skills you will need, such as creating a marketing team, positioning the organization for success, and establishing a system to track your progress. The financial aspect of marketing will be covered as well as the critical role marketing plays in relation to public relations and sales. This online course consists of 26 instructional hours and awards 2.6 CEU’s. In includes three 4-min. Business Impact modules, and one 15-min. Challenge Series module. Operations Management Program Number: SS04327 Operations management includes designing, planning, directing, and controlling an organization’s resources and processes in order to transform capital, skills, and materials into products and services. UT Austin’s online Operations Management program covers key concepts, functions, and goals of operations management in areas like product and service management, supply chain management, inventory management, forecasting and capacity planning, operations scheduling, quality management, and facilities planning and management. The online UT Operations Management class awards 0.8 CEUs. Problem Solving and Decision Making Strategies Program Number: SS03642 The Problem Solving and Decision Making Strategies program is part of the Skill Soft Essentials Skills Series. This course introduces you to the fundamentals of decision making and illustrates techniques to help you become an effective decision maker. This course also takes you through the essentials of problem solving and explores some of its challenges. It will provide a number of tools and techniques are available that can help you to formalize the process of identifying alternatives, carefully evaluating them, and finally making the best decision possible with the information available to you. The Problem Solving and Decision Making online course consists of 6 instructional hours, awards 6 HRCI re-certification credits, 6 PDU’s, and 0.6 CEU’s. It includes two of the Business Impact series modules (four and six minutes) and one 15-minute Challenge Series module. Product Management Essentials Program Number: SS03664 Product managers play an important cross-functional role among product strategy, development, and marketing. UT Austin’s online Product Management Essentials courses introduces product managers and other marketing professionals to fundamentals of product management, the role of the product manager, and to the field of product management itself. The Product Management Essentials modules include The Fundamentals of Product Management, Developing a New Product Strategy, and Pricing and Profitability for Product Managers (includes math component). This course includes interactive elements and you will be able to track your learning progress using pre-course and completion testing. The UT Austin online Product Management Essentials program awards 0.7 CEUs, based on 7 hours of instruction time. Please note that time needed to complete individual modules may be more than the expected duration, based on your exploration of all interactive options, and time taken for testing. Six Sigma Black Belt Certification Examination Prep Program Number: SS03492 Six Sigma is a proven, data-driven management methodology for improving business results. In a bad economy, its emphasis on reducing defects and delivering near-perfect products and services helps organizations compete and win customer loyalty. Six Sigma Black Belts have a thorough understanding of all Six Sigma principles, can explain its philosophies, and are the leaders of change within an organization. The Six Sigma Black Belt Certification Examination Prep online course provides candidates with a comprehensive understanding of the Black Belt body of knowledge. It is mapped to the Six Sigma DMAIC (define, measure, analyze, improve and control) model. The Six Sigma Black Belt Certification Examination Prep online course consists of 59 instructional hours and includes access to mentors and a test prep. It awards 5.9 CEU’s. This course is aligned with the American Society for Quality (ASQ) Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in the ASQ-aligned Certified Six Sigma Green Belt curriculum. Students will have six months from the date of registration to complete this course. Six Sigma Essentials Program Number: SS03902 There has been an increased interest in Six Sigma in recent years. But what is Six Sigma? This course will introduce you to the foundational concepts of the Six Sigma philosophy and process. It will help you successfully participate in your organization’s Six Sigma program.The course also traces Six Sigma’s roots in traditional quality concepts, but also shows that it is not just about quality; it is also a metric, a philosophy, a balanced scorecard, and a quality management system. The course will demonstrate how to estimate Sigma level and how Six Sigma methodologies are strategically applied to a broad array of manufacturing and service organizations. The course also explores Six Sigma business goals and introduces you to Six Sigma tools and their application in Six Sigma methodology using a keep-it-simple-statistically approach ideal to a strategic role. Finally, the course demonstrates the important role of acting as a conduit between project teams and top management, as well as how to manage change during and after Six Sigma deployment. The Six Sigma Essentials online course consists of 14 instructional hours, awards 2.0 PDU’s and 1.4 CEU’s. It includes eight modules from the Business Impact series (varying in length from four to seven minutes) and two modules from the Champion Series of modules. Students will have three months from the date of registration to complete this courses. Six Sigma Green Belt Certification Examination Prep Program Number: SS03880 Six Sigma is a proven, data-driven management methodology for improving business results. In a bad economy, its emphasis on reducing defects and delivering near-perfect products and services helps organizations compete and win customer loyalty. Green Belts play a vital role in Six Sigma implementation by leading and executing the projects that improve processes, and supporting the Six Sigma culture throughout an organization. UT Austin’s online Six Sigma Green Belt Certification Examination Prep program helps you understand the roles of Lean and Six Sigma in the organization, DMAIC (Define, Measure, Analyze, Improve and Control), how Six Sigma affects project teams, data collection, statistics, and more. The Six Sigma Green Belt Certification Examination Prep online course consists of 35 instructional hours and includes access to mentors and a test prep. It awards 3.5 CEU’s. This course is aligned to the American Society for Quality (ASQ) Certified Six Sigma Green Belt certification exam and is designed to assist learners as part of their exam preparation. Students will have 6 months from the date of registration to complete this course. Strategic Brand Management Program Number: SS04508 While most organizations recognize that branding is important to sustaining success, most don’t know how to go about managing it. The Strategic Brand Management program will show you the elements, principles, and activities that go into creating a valuable, long-lasting brand. Topics include brand management, the role of a brand manager, knowledge of consumer behavior, brand equity and using marketing programs to build brands, creative elements of branding, protecting your brand, generating awareness of your brand, and measuring, managing and maintaining brand equity. The course also explores how customers connect with brands and provides an overview of actions you can take to develop a customer-brand relationship. It also covers internal branding and global branding as well as instruction on the benefits and potential risks associated with the use of social media and wireless technologies to promote a brand. The Strategic Brand Management online courses consist of 28 instructional hours and award 2.8 CEU’s. Students will have 6 months from the time of registration to complete this course. It includes access to the Business Pro library of the Books 24X7 collection. Systems Thinking in the 21st Century Program Number: SS03175 Think, plan, fix: systems thinking helps you understand the core of your organization and ways to improve it. It is key to problem solving and change management. This program introduces you to styles and models of thinking and system archetypes to help you understand how to plan and implement successful organizational redesign. The Systems Thinking in the 21st Century online course consists of 16.5 instructional hours, awards 16.5 HRCI re-certification credits (including 16.5 strategic credits), and 1.65 CEU’s.

  • Project Management and Business Analysis

    CAPM Exam Test Prep and Materials Program Number: SS03962 For individuals getting ready to take Certified Associate in Project Management (CAPM)  certification exam before August 31, the UT Austin online CAPM Exam Test Prep and Materials provide a test bank with feedback, access to mentors, and access to hundreds of online books (including PMBOK and study guides). The CAPM Test Prep tests your knowledge on the skills and competencies being measured by the Project Management Institute (PMI) for the Certified Associate in Project Management (CAPM) certification exam. You can use the Test Prep in either Study or Certification mode. Study mode is designed to maximize learning by not only testing your knowledge of the material, but also by providing additional information on the topics presented. Certification mode is designed to test your knowledge of the material within a structured testing environment, providing valuable feedback at the end of the test. in addition mentors are available via a chat room or e-mail to help you with your studies for the Certified Associate in Project Management (CAPM) exam. UT Austin’s online CAPM Exam Test Prep and Materials award 0.4 CEUs. Certified Associate in Project Management (CAPM) Exam Prep—PMBOK 4th ed-aligned Program Number: SS03929 Prepare for the Project Management Institute’s (PMI) Project Management Professional exam with UT Austin’s online Certified Associate in Project Management (CAPM) Prep program. Not only is it PMBOK 4th-edition aligned, this online CAPM exam prep class includes access to mentoring, test prep resources and an online library that includes an online version of the PMBOK Guide. This program covers managing projects within organizations, project management process groups, integrated initiation and planning, integrated project execution, monitoring, and control, integrated project change control and close, project requirements and defining scope, creating work breakdown structures, monitoring and controlling project scope, defining and sequencing project activities, estimating activity resources and durations, developing and controlling project Schedules, estimating and budgeting project costs, controlling costs, project quality planning, quality assurance and quality control, planning and managing project human resources, stakeholders and the communications management plan, processes for managing project communications, risk management planning, identifying project risks and performing risk analysis, risk response and control, planning and managing project procurements, role of ethics in project management, and core PMI values and standards. The Certified Associate in Project Management (CAPM) Exam Prep consists of 52 hours and awards 5. 2 CEU’s. It includes two simulations, mentoring resources, a test prep feature, and access to the Business Pro library from the Books 24X7 collection. Students will have 6 months from the date or registration to complete this course, and for a nominal fee will have the option to extend their access to the Business Pro library. Certified Business Analysis Professional (CBAP) Program Number: SS02681 According to the International Institute of Business Analysis (IIBA), the business analyst is the professional who understands business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals. Business Analysts often have a background as computer systems analysts, IT managers, operations managers, and project managers, among others. The online UT Austin Certified Business Analysis Professional (CBAP) program covers all aspects of business analysis, from the fundamentals and purpose of business analysis to communication techniques to methods for analyzing and choosing project requirements. All curricula in this online prep program are based on the International Institute of Business Analysts (IIBA) Guide to the Business Analysis Body of Knowledge (BABoK®) and prepare business analysts to sit for the Certified Business Analysis Professional (CBAP®) exam. It also satisfies the IIBA 21-hour professional development requirement. Your enrollment fee includes access to the Books 24X7 online libraries, which include titles in the Business Professional, Office Essentials, and IT Pro collections as well as the Guide to the Business Analysis Body of Knowledge (BABoK®) and the Certified Business Analysis Professional Exam Study Guide . 2.1 CEUs Code of Ethics and Professional Conduct (PMI Standard-aligned) Program Number: SS03192 On top of working with the triple constraints, project managers must do the right thing. How? This program covers Project Management Institute (PMI®) standards of ethics, including the consequences of unethical choices and behavior and their impact on the project management community, the global business community, and society. It also addresses ethical dilemmas that can range from balancing the competing interests of stakeholders to adhering to conflicting legal, multi-cultural, and multi-national rules, regulations, and requirements. 3.5 PDUs, 0.35 CEUs IT Project Management Essentials Program Number: SS04598 The successful delivery of information technology (IT) projects requires managers to adapt project management processes and tools to account for the specific characteristics of the IT environment. UT’s online IT Project Management Essentials program describes the benefits of applying project management principles to IT projects. It provides an overview of activities for each of phase of an IT project as well as key project management tools.  Course topics include initiating, planning, and executing IT projects; monitoring and controlling them; managing risks, and testing deliverables and closing IT projects. The online UT IT Project Management Essentials class awards 0.6 CEUs. Managing Projects with Microsoft Office Project 2007 (MCTS) Program Number: SS04479 Project managers use Microsoft Project 2007 to develop plans, assign resources, track progress, manage budgets, and analyze.  UT Austin’s online Managing Projects with Microsoft Office Project 2007 program outlines how to create and manage a new project using Microsoft Office Project 2007. It covers resource management tools, tracking and reporting progress, project data management, and customization. The UT online Microsoft Project 2007 class awards 14.5 PDUs and 1.45 CEUs. PMP Exam Test Prep and Materials Program Number: SS03961 For individuals getting ready to take Project Management Professional (PMP) certification exam before August 31, the UT Austin online PMP Exam Test Prep and Materials provide a test bank with feedback, access to mentors, and access to hundreds of online books (including PMBOK and study guides). The PMP Test Prep tests your knowledge on the skills and competencies being measured by the Project Management Institute (PMI) for the Project Management Professional (PMP) certification exam. You can use the Test Prep in either Study or Certification mode. Study mode is designed to maximize learning by not only testing your knowledge of the material, but also by providing additional information on the topics presented. Certification mode is designed to test your knowledge of the material within a structured testing environment, providing valuable feedback at the end of the test. in addition mentors are available via a chat room or e-mail to help you with your studies for the Project Management Professional (PMP) PMBOK Guide Fourth Edition Aligned exam. UT Austin’s online PMP Exam Test Prep and Materials award 0.4 CEUs. Program Management Overview Program Number: SS03193 Program managers balance multiple programs consisting of many different projects, and they also implement organizational strategies.  They therefore need additional skills and knowledge. This program examines the importance of program management and the value of a program manager to the success of an organization; the differences between project, program, and portfolio management, and the interactions among them. It also explores the program life cycle, organizing programs into phases, key distinctions between program and project life cycles, and how program benefits and governance are managed across the life cycle. The Program Management Overview online course consists of 3.5 instructional hours, and students earn 3.5 PDU’s,and 0.35 CEU’s. Project Communications Management (PMBoK 4th ed-aligned) Program Number: SS03189 Project managers spend more of their time communicating than on any other project-related activity, and poor communication can derail a project. This program focuses how to identify project stakeholders, perform a stakeholder analysis, and analyze communications requirements in the development of a communications management plan. In addition, it covers strategies for selecting appropriate methods for communicating with stakeholders and ways to ensure that stakeholders remain supportive of the project. 4.0 PDUs, 0.45 CEUs Project Human Resource Management (PMBoK 4th ed-aligned) Program Number: SS03188 To ensure project success, project managers must form and motivate productive teams. This starts with developing a good HR project plan and continues with creating the right type of atmosphere for the project, keeping team members motivated throughout the project, and managing issues and changes that could possibly derail a project team. 4.0 PDUs, 0.45 CEUs Project Integration Management (PMBoK 4th ed-aligned) Program Number: SS03064 Project Integration Management is the knowledge area that coordinates with various process groups to ensure that each project is managed in a unified and consolidated way. The program explains the Project Integration Management and its processes, the project charter, including the statement of work and business case. Enrollees will also be introduced to the project management plan. It also covers the Direct and Manage Project Execution and Monitor and Control Project Work processes as well as the Perform Integrated Change Control and Close Project or Phase processes. 4.5 PDUs, 0.5 CEUs Project Management Essentials (PMBoK 4th ed-aligned) Program Number: SS03063 This program considers the function of project management in the context of the entire organization, including multiple stakeholder expectations and the social environment. It also looks at both product and project life cycles as well as project phases and project management process groups. This project management overview is based on the fourth edition of A Guide to the Project Management Body of Knowledge (PMBoK®). 5.5 PDUs, 0.55 CEUs Project Management for IT Professionals Program Number: SS03196 This program focuses on key skills project managers need to manage an information technology (IT) project and on the role of the IT project manager. You’ll look at attributes of IT projects, IT project life cycle phases (e.g., analysis and design), executing and controlling IT projects, rapid application development and risk management as well as the human aspects of leading teams. Includes simulations and an exam. The Project Management for IT Professionals online course consists of 23.5 instructional hours, awards 23.5 PDU’s, and 2.35 CEU’s. It includes 2 30-minute simulation, and test prep materials. Project Management for Non-Project Managers Program Number: SS03061 The evolution of business strategies has increased the importance of management having a thorough understanding of the products they produce. This course teaches the fundamentals of project management to non-project managers and those new to project management so they will be able to manage small to medium size projects related to their specific areas of responsibility within the organization. This course will prime you for the process of transitioning into a project management role. Topics include developing and managing project teams, project selection and initiating a project plan, the triple constraints, conducting meetings, and closing projects. The Project Management to Non-Project Managers online course consists of 12 instructional hours, awards 9 PDU’s, and 1.2 CEU’s. It one 30-minute simulations, 11 of the Business Impact series modules (running from three to eight minutes), and four 15-min. Challenge Series module. This course also includes the Business Pro and IT Pro libraries from the Books 24X7 collection. Students will have 6 months from the date or registration to complete this course, and for a nominal fee will have the option to extend their access to the Business Pro and/or IT Pro libraries. Project Management Foundations—PRINCE2-aligned Program Number: SS03062 PMBoK isn’t the only project management methodology out there. Originating in the UK, the PRINCE2 methodology is recognized as an international standard for process-based project management. This program covers PRINCE2 foundations and principles and is designed to assist learners to prepare for the PRINCE2 Foundation exam. Topics: planning and control components, quality in a project environment and the importance of managing risk, eight-process framework to manage project activities, and controlling structure.  PRINCE2 2009 Foundation. 1.05 CEUs Project Management Professional (PMP) Exam Prep (PMBOK 4th ed-aligned) Program Number: SS03924 Prepare for the Project Management Institute’s (PMI) Project Management Professional exam with UT Austin’s online Project Management Professional (PMP) Exam Prep program. Not only is it PMBOK 4th-edition aligned, this online PMP exam prep class includes access to mentoring, test prep resources and an online library that includes an online version of PMBOK. This comprehensive online prep program covers managing projects within organizations, project management process groups, integrated initiation and planning, integrated project execution, monitoring and control, integrated project change control and close, project requirements and defining scope, creating work breakdown structures, monitoring and controlling project scope, defining and sequencing project activities, estimating activity resources and durations, developing and controlling project schedules, estimating and budgeting project costs, controlling costs, project quality planning, quality assurance and quality control, planning and managing project human resources, stakeholders and the communications management plan, processes for managing project communications, risk management planning, identifying project risks and performing risk analysis, risk response and control, planning and managing project procurements, the role of ethics in project management, and core PMI values and standards. This 52-hour online Project Management Professional (PMP) Exam Prep class from UT Austin includes two simulations, mentoring resources, a test prep feature, and access to an extensive online library. It awards 5.2 CEUs. Project Management: Scope, Time, and Cost (PMBoK 4th ed-aligned) Program Number: SS05228 Accurately forecasting the cost of future projects is vital to the success of projects and the survival of any business. Controlling project cost is critical to meeting a project’s budget targets, and monitoring cost performance can mean the difference between the success and failure of a project. Cost is connected to project scope, which is concerned with ensuring that projects include and account for all the work needed to ensure the successful completion of a project. The first step in developing a reliable project schedule is identifying project activities and their interrelationships; this is the element of time in project management. This collection of three Skill Soft courses will give you the tools you need to bring together the project management elements of cost, scope, and time in a successful manner. The online course Project Cost Management consists of 3.5 instructional hours, the course Project Scope Management consists of 5 instructional hours, and the course Project Time Management consists 3.5 instructional hours. Together, they consist of 12 instructional hours, award 12 PDU’s, and 1.2 CEU’s Project Procurement Management (PMBoK 4th ed-aligned) Program Number: SS03191 Project managers must routinely procure materials, consultants, training, products, and equipment among other things. This program covers what processes are involved in planning project procurement and how these processes interact with the overall project life cycle, developing a procurement management plan and determining which procurement contract best suits project needs. Specifics include proposal evaluation techniques, procurement negotiations, and handling claims and disputes. 4.0 PDUs, 0.4 CEUs Project Quality Management (PMBoK 4th ed-aligned) Program Number: SS03187 This program covers the processes and plans that are parts of the Project Quality Management knowledge area. Topics include processes for assuring and controlling quality as well as a process for ensuring that quality is considered from the very beginning of a project’s lifecycle. In addition, you’ll learn about creating effective project quality plans via an overview of the quality assurance and quality control processes. 4 PDUs, 0.4 CEUs Project Risk Management (PMBoK 4th ed-aligned) Program Number: SS03190 Understanding and planning for risk is inherent in project management. This program covers creating a risk management plan and preparing documentation for risk identification and analysis processes; quantitative risk analysis techniques like data gathering and representation and quantitative modeling; strategies for handling, monitoring, and controlling both negative and positive risk, and risk identification methods. 7.5 PDUs, 0.75 CEUs Strategic Project Management for IT Projects Program Number: SS03195 This program shows you how to use the newest and best strategic planning methods and practices to better manage IT projects. Topics include resourcing, tracking performance, work estimating methods, identifying risk, leadership, accountability, portfolio management, enterprise management, cost management, and IT project tradeoffs. Includes a simulation and exam.  The Strategic Project Management for IT Projects online course consists of 31.5 instructional hours, awards 31.5 PDU’s, and 3.15 CEU’s. It includes one 30-minute simulation, and test prep materials.