Continuing and Innovative Education Centennial
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Communication Skills


Don't settle for a job. Create a career. These courses address planning your work future and maintaining a work-life balance.

Programs in this category:

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Negotiation Essentials
Fee: $199.00
Program #: SS07652

Everyone has to negotiate at some point in his or her life. Strong negotiations skills can be survival skills, both in and out of the workplace. This course defines negotiation and describes actions that can help you negotiate successfully. It also discusses two types of negotiation   distributive and integrative   that you will typically encounter in business and covers styles of negotiating. This course describes key considerations when preparing for a negotiation. This course describes ways you can communicate effectively in a negotiation. It discusses how to set the tone for a negotiation, make an effective and clear proposal, and respond positively to the other party in the negotiation. It recognize strategies for being persuasive in a negotiation.

Estimated Course Hours: 5.0

Target Audience: Individuals who want to understand and develop their negotiation skills.

Continuing Education: This course is approved for 5 PDUs and 5 HRCI re-certification credits.

Skillsoft is a PMI® Charter-Global Registered Education Provider (R.E.P.), Provider #1008.

Skillsoft is an HRCI approved provider.

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Interpersonal Communication
Fee: $199.00
Program #: SS07644

Confident interpersonal communication skills are essential for healthy and successful relationships, whether personal or professional. It highlights the advantages of communicating with confidence, explores the construction of trust and credibility, and clarifies how trust and credibility result in confident communications. This course also takes you through the selection of an appropriate medium and context for a given message, and suggests strategies for delivering a well-planned message and eliciting feedback after your message is delivered. This course explores the benefits and challenges of effective listening. It teaches you the benefits of being approachable and putting people at ease while communicating and building rapport.

Estimated Course Hours: 5.0

Target Audience: Individuals who want to develop or refresh their interpersonal communication skills.

Continuing Education: This course is approved for 5 HRCI re-certification credits.
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Listening Essentials
Fee: $149.00
Program #: SS07654

Do you feel the need to better understand the basic meaning of a conversation, or a presentation given at the workplace.  What about the need to identify what is being said to you in a more effective manner? This course will review the various types of listeners and the benefits of being able to listen effectively when communicating. The course reviews some popular misconceptions about listening. You will discover how roadblocks such as distractions, emotions, and the way in which we communicate can influence the way we listen and receive messages and the strategies to overcome them..

Estimated Course Hours: 2.0

Target Audience: Individuals who want to develop or improve their skills for listening effectively within the workplace.

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Workplace Conflict
Fee: $99.00
Program #: SS07645

Conflict can have many causes. Unresolved conflict can intensify and hinder your productivity as you spend more time worrying about the conflict than achieving your goals. The course explains the types of conflict situations you are likely to face in the workplace and describes appropriate responses depending on the outcome you want. This course describes techniques you can use to deal effectively with a conflict situation. You will also find out about the importance of describing the conflict to the other party in a way that does not make them defensive. In addition, the course outlines collaboration skills that can help you deal with conflicts effectively, building trust and cooperation and preventing the escalation of conflict.

Estimated Course Hours: 2.0

Target Audience: Anyone who faces, or has to deal with, conflict in the workplace.

Continuing Education : 0.2
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Business Writing Basics
Fee: $149.00
Program #: SS07553

People who have no problem communicating clearly when they speak sometimes struggle to make themselves understood when they write. This course describes ways to make your writing more clear. Specifically, it covers the importance of using short, familiar words, appropriate connotations, concrete and specific language, and transitional words and phrases. The course also discusses ways to be more concise and explains some best practices for organizing content logically and appropriately. This course addresses ways to identify your readers and to create messages that convey the appropriate tone for different reader roles. It also outlines how to write effectively for the three most common reasons for writing a business document; to inform, respond, or persuade. This course highlights the importance of editing and proofreading your business documents. It describes some key areas to consider when editing like tone, structure, clarity, and accuracy. You will also explore ways to proofread effectively. In particular, you will find out about some of the most common grammatical, punctuation, and spelling mistakes that people make.

Estimated Course Hours: 3.5

Target Audience: Individuals, at any level in an organization, who want to refresh or refine their basic business writing skills.

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Business Grammar Basics
Fee: $199.00
Program #: SS07672

This course refines basic business Grammar skills. It explains that the parts of speech are the building blocks of sentences, so finding out about them can help you skillfully combine words into meaningful sentences. This course explains how to use words correctly, including some key rules on how to spell correctly.
Knowing the rules, as well as the exceptions, when it comes to details like these will make you a more confident writer and leave a good impression on your readers. It also presents the basic rules for using capital letters, abbreviations, and numbers. In addition, you will be introduced to the forms and uses of numbers with dates and time, money, fractions, and symbols. You will review basic sentence construction, including how to develop sentences that are logical, clear, and powerful, the basis of any sound business document.

Estimated Course Hours: 7.0

Target Audience: Anyone who wants to refresh or refine their basic business grammar skills for any kind of business writing, from e mail and memos to reports and presentations.

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