Coaching is a valuable tool that businesses use for a variety of purposes, including staff development (or talent management) and performance management. Individuals also look at coaching as a career path that allows them to work with businesses or individual clients. Successful coaches establish and maintain rapport with those they coach by matching their coaching role to the situation at hand. They must also deploy coaching processes in sequence and develop coaching skills like verbal and nonverbal communication and motivation (e.g., Herzberg, McGregor).

This online course include 19.5 instructional hours, and awards 19.5 PDU’s, and 1.95 CEU’s. It includes two 30-min. simulations. Also included is the Business Pro library from the Books 24X7 collection of online books. Students have the option of extending access to the Business Pro library for a nominal fee.

As with most things in business, measuring customer satisfaction begins with a plan. The UT Austin online Measuring Customer Satisfaction program shows you how to get the most out of developing customer surveys as well as analyzing data and implementing change. You will discover the importance and elements of an effective customer satisfaction system that includes managing customer complaints and a critical-incident approach that allows you to identify customer requirements. You’ll learn to use principles of survey design to develop a customer satisfaction survey that works. Finally, you’ll use key analytical tools and basic statistical analysis to turn data into useful information that can be operationalized.

The Measuring Customer Satisfaction online course consists of 8 instructional hours, and awards .8 CEU’s. It includes one 30-minute simulation.

The Problem Solving and Decision Making Strategies program is part of the Skill Soft Essentials Skills Series. This course introduces you to the fundamentals of decision making and illustrates techniques to help you become an effective decision maker. This course also takes you through the essentials of problem solving and explores some of its challenges. It will provide a number of tools and techniques are available that can help you to formalize the process of identifying alternatives, carefully evaluating them, and finally making the best decision possible with the information available to you.

The Problem Solving and Decision Making online course consists of 6 instructional hours, awards 6 PDU’s, and 0.6 CEU’s. It includes two of the Business Impact series modules (four and six minutes) and one 15-minute Challenge Series module.