Frequently Asked Questions :: Continuing and Innovative Education Centennial
Welcome to class. Welcome to Continuing and Innovative Education.

Frequently Asked Questions

Q. How do I register for a course?

A. Use the ‘Enroll Now’ button available on the page that details each course description to add that course to your shopping cart. Use your shopping cart just like you would on any online store.

Q. How do I log into the training?

A. Your Username and Password will be provided to you in a confirmation emailed to you by the Skill Port Administrator. You will also receive the link to the Skill Port class site in this email. You may also visit Contact the Program Coordinator at .(JavaScript must be enabled to view this email address) for User ID and Password information.

Q. Can I pay with a purchase order (P.O.)?

A. Yes. In order to pay by Purchase Order, you may use the form found at Registration Form. This form may be faxed to the number indicated on it or emailed as a scanned attachment to .(JavaScript must be enabled to view this email address) along with your purchase order. PDC will then invoice your company. Please note that students will not be given access until the invoice is paid in full You may also use this form if you are a UT Staff or Faculty member and you will be paying via IDT.

Q. How do I access courses after registering?

A. After you have registered and paid you will soon gain access to the library. For instructions on how to begin to take courses click here. Return to top of page.


Q. Once I’m in a course can I turn the audio off?

A. Yes. You can turn the audio off at any time by clicking the turn off audio button located in the bottom navigation bar. You can turn it back on by clicking the same button. Return to top of page.

Q. Can I play two courses simultaneously?

A. No. You can only play one course at a time. Return to top of page.

Q. How do I bookmark my place?

A. Using the Exit button to close the SkillSoft course player “bookmarks” your place in the course. When you leave a course using the Exit button, you place a bookmark. Then when you return to that course, you are given the option to return to where you left off.

  You’ll also notice that if you leave a course to visit the Course Menu, that you’ll find a Return to Bookmark button in the lower right corner. Click on the Return to Bookmark button to return to your last place in the course. Return to top of page.

Q. When do I know when I have completed a course?

A. The completion requirement for your courses is if the overall high score is 70% or greater and if all assessments have been attempted. Note: The overall high score is found under the column titled ‘Mastery Results’ ‘High’ on the ‘Learner Records Progress Report’. Return to top of page.

Q. I have been in and out of a course multiple times, how do I know what lessons I’ve completed?

A. The Course Menu lists all your lessons. The Status icons to the right of the lesson indicate their status. The icon is next to any lesson you have paged through. Lessons that are not yet started are indicated by the icon. Lessons that have been started, but not completely paged through are indicated by the icon. The test scores for each lesson are available to the right of the Status icon. Return to top of page.

Q. Do I get credit for multiple part test questions if I don’t answer all the questions correctly?

A. In multiple part test questions, you will receive partial credit for those questions you answered correctly. The score is calculated by the number of correct answers divided by the total number of choices. Return to top of page.

Q. Can I print a certificate of completion?

A. Yes, follow the steps below:
1. Log into the SkillSoft training portal.
2. Click on the My Progress tab on the upper left.
3. Look for the course you took under the Completed tab.
4. To the right of the course title you should see an icon that looks like this.
5. Click on this icon to generate a PDF of your certificate of completion.
6. Print the PDF to your local printer.
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Q. What if I need an official certificate mailed to me?
A. UT PDC can print an orange seal certificate for you at a cost of $10.00. An e-certificate can be procesed at no fee. Please contact the coordinator listed on the home page. 


Q. What do my fees cover?

A. Your fees include courseware, white papers, hands-on simulations, certificate of completion, user guides and product documentation. In some cases access to a test prep service, email support by expert mentors, and technical and learning support.

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Q. How long is each course?

A. Our training courses are all self-paced so you have the flexibility of when and where you wish to complete your course. Students will have until June 30, 2014 to complete all courses. No extensions are available.

Please note that the estimated time for completion of individual modules within courses includes only instructional time. It does not include time spent exploring the full range of interactive options, nor test-taking time, where these features are available. Therefore, your time spent on individual modules may be more than the estimate provided.

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Q. Can I get a refund for a course?

A. Registration fees for online courses are non-refundable.

Q. How do I search for information on a certain topic?
A. Use SkillPort SEARCH-and-LEARNTM located at the top of the SkillPort page
1. Type a keyword into the SEARCH-and-LEARNTM text box at the top of the page.
2. Verify Catalog is selected.
3. Click on Search.
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Q. How do I get more help regarding the navigation and use of the e-Learning site and courseware?
A. Please refer to the User Guide located on the left side of the SkillPort page under “Shortcuts.”  Return to top of page.


Q. What are Job Aids?
A. Each SkillSoft Business Skills course typically has several job aids associated with it. Job Aids can be used whenever you need support on a new skill - while taking a course…or many months later when you need a quick refresher. They are handy highlights of a course; you can print out and refer back to in the workplace. Return to top of page.


Q. What are Skill Briefs?
A. Most SkillSoft Business Skills courses have numerous Skill Briefs associated with the course. They provide a summary of the key points covered in the related course. Skill Briefs are a great resource of “just in time” learning, either on their own, or as a refresher of the course objectives. Return to top of page.


Q. How do I get a SkillSim marked as complete?
A. You must enter the SkillSim through “SCORE” mode in order to have the Sim marked as complete. Once in this mode, you must move through the entire SkillSim without a catastrophic failure. Entering through “EXPLORE” mode will result in no score. Your score is determined using the examples below:
  • You complete the simulation making all “Appropriate” choices. Your score is 100
  • You complete the simulation and some of the choices are rated “Fair” or “Inappropriate.” Your score is less than 100 but greater than 0.
  • You fail the simulation. Even though you may have made “Appropriate” choices, you selected an “Inappropriate” choice that terminated the simulation early. A Final Summary feedback page is displayed and you are not presented with the remaining material in the simulation. Your score is 0.
          The SkillSim counts the number of objectives in Score mode that the user answers correctly vs. the number of objectives that the user was presented with and assigns a percentage. (For example: If you answer ‘Appropriate’ rather than ‘Inappropriate’ or ‘Fair’ 67% of the time, then your score for the SkillSim is 67%). Return to top of page.


Q. Who do I contact if I want to buy programs for my company?
A. Please email .(JavaScript must be enabled to view this email address). Return to top of page.


Technical and Platform FAQs


Q. Should I have other applications open when running the courses?
A. Occasionally, having other applications open on the desktop can affect course performance. We recommend closing all non-essential applications when playing courses. Return to top of page.


Q. What browser version is required for playing courses?
A. It is recommended you use Internet Explorer. 5. 0 (or greater). Return to top of page.


Q. How do I know if my web browser is configured correctly?
A. You can use SkillSoft’s Browser Capabilities Check to insure that your computer and web browser are configured correctly to enable you to access the SkillSoft platform and e-Learning content. You can access this at:


Q. What browser versions are required for playing courses?
A. SkillSoft courseware uses Java Applets to play courses. The learner workstation must have a web browser that fits the following requirements:
• Microsoft Internet Explorer version 3.02 or greater
• Microsoft Java Virtual Machine (JVM) version 5.00.3165 or greater
• Netscape Navigator version 3.04 or greater
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Q. But I am using Internet Explorer 4.0. Why do I have to update?
A. It is a common misconception that Internet Explorer 4.0 is up-to-date, because it is a 4.0 browser. IE was originally released in 1997. This is ancient in the computer industry. Since IE was originally released, there have been frequent updates to the Java component. These updates fix bugs and add more functionality to Java for Internet Explorer, as well as Y2K compliance. Return to top of page.


Q. What does the Download option do?
A. The download option give the learner the ability to download content to their local machine so courses may be taken when disconnected from the network. This is accomplished by installing the SkillSoft Course Manager and Player. Return to top of page.


Q. Do I need to install the Download option to play a SkillSoft courses?
A. No. SkillSoft courseware is designed to be played using the Java technology in current web browsers, and does not require any software be installed to actually play a course. If you want to take a course offline, then you will need to install the SkillSoft Course Manager. Return to top of page.


Q. If I do use the Download option, how do I upload my results to the Learning Assistant?
A. Use your browser to connect and login to the Learning Assistant. You should see a dialog box indicating that synchronization is taking place. Your results should be automatically synchronized within a few seconds. Return to top of page.


Q. Does the SkillSoft courseware support proxies and firewalls?
A. Yes. In general, if you can view the SkillSoft web site, then you can play a course from the extranet server. The only exception to this is if the firewall or proxy server at your site is filtering Java Applets or compiled code. In this case the SkillSoft course Player will not be able to load properly. Check with your Network Administrator to see if this applies to you. If using the Download options, the SkillSoft Course Manager will need to be configured to properly identify the proxy server. Return to top of page.


Q. When attempting to Play a course, it is taking an unusually long time for the course to start.
A. Do you use McAfee VirusScan version 4.x or higher, and do you use VShield with Download Scan set to Scan All Files? This has been found to slow the download of the Java Applet when starting the course. You can set VShield Download Scan to Scan Program Files only instead of All Files. Return to top of page.


Q. When I try to play a course, nothing happens or I just get a gray screen.
A. The most common cause of this symptom is an outdated Java Virtual Machine (JVM). The JVM that ships with Internet Explorer has problems that sometimes impact the execution of our Java Applet. The solution is to update the JVM. This update is available from the Sun Microsystems web site at Return to top of page.

Continuing and Innovative Education at The University of Texas at Austin
Our Address: P.O. Box 7817 - Austin, Texas 78713-7817
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