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Conflict can have many causes. Unresolved conflict can intensify and hinder your productivity as you spend more time worrying about the conflict than achieving your goals. The course explains the types of conflict situations you are likely to face in the workplace and describes appropriate responses depending on the outcome you want. This course describes techniques you can use to deal effectively with a conflict situation. You will also find out about the importance of describing the conflict to the other party in a way that does not make them defensive. In addition, the course outlines collaboration skills that can help you deal with conflicts effectively, building trust and cooperation and preventing the escalation of conflict.
Estimated Course Hours: 2.0
Target Audience: Anyone who faces, or has to deal with, conflict in the workplace.
Continuing Education : 0.2
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Courses in this program include:
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