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Customer Service/Sales Programs


Overview/Description

Customer Service Fundamentals

Human Recourses Certification
Fee: $299.00
Program #: SS07073

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Customers are the lifeblood of any organization. This UT Austin online Customer Service Fundamentals program focuses on customer satisfaction and the customer experience. Whether you work with customers at your location or theirs, on the phone or internally, you need to develop skills that help you build rapport and deliver results. The program helps you master methods to create customer loyalty, shows how to personalize customer interaction, and how to cope with and de-escalate confrontational situations. It also deals with establishing and implementing standards for customer service within your organization.


Courses in this program include:

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Continuing and Innovative Education at The University of Texas at Austin
Our Address: P.O. Box 7817 - Austin, Texas 78713-7817
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