Continuing and Innovative Education Centennial
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Business Skills
  • Career Skills
  • Customer Service and Sales
  • Desktop Skills
  • Human Resources
  • IT Skills
  • Leadership
  • Marketing and Operations
  • Project Management and Business Analysis
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    Customer Service and Sales Programs


    Overview/Description
    Nothing is more critical to organizational success than acquiring and keeping customers and colleagues, all of which require clear communication and strong customer skills. Effective professionals need to be adept in a variety of verbal, nonverbal, and written skills. They also need to develop interpersonal skills that will enable them to cope with conflict and difficult coworkers and customers. It's important to build rapport with customers using a variety of skills, including listening, vocal cueing, and problem solving. In addition, management must foster a culture that focuses on eliciting and satisfying external and internal customer needs.

    Field Sales Skills
    Fee: $295.00
    Program #: SS03200

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    The field sales representative often learns as s/he meets with people in the field and therefore finds it difficult to move out of a vendor role and into one in which the customer views him or her as a business consultant or resource. Field Sales Skills helps you plan and apply a specific field sales approach that facilitates better communication and access to decision makers as well as improve your ability to assess sales opportunities.


    The Field Sales Skills online course consists of 16 instructional hours, and awards 1.6 CEU’s.

    Courses in this program include:

    (Select a title below for details.)
    Continuing and Innovative Education at The University of Texas at Austin
    Our Address: P.O. Box 7817 - Austin, Texas 78713-7817
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