Continuing and Innovative Education Centennial
Welcome to class. Welcome to Continuing and Innovative Education.
Welcome to class. Let’s get started.
Business Skills
  • Career Skills
  • Customer Service and Sales
  • Desktop Skills
  • Human Resources
  • IT Skills
  • Leadership
  • Marketing and Operations
  • Project Management and Business Analysis
    		•

    Customer Service and Sales Programs


    Overview/Description
    Nothing is more critical to organizational success than acquiring and keeping customers and colleagues, all of which require clear communication and strong customer skills. Effective professionals need to be adept in a variety of verbal, nonverbal, and written skills. They also need to develop interpersonal skills that will enable them to cope with conflict and difficult coworkers and customers. It's important to build rapport with customers using a variety of skills, including listening, vocal cueing, and problem solving. In addition, management must foster a culture that focuses on eliciting and satisfying external and internal customer needs.

    Inside Sales Skills
    Fee: $395.00
    Program #: SS03202

    Cart is empty.

    Enroll Now

    Inside sales can be unnerving, but this program will give you direction in preparing, initiating, and completing outbound calls. Inbound calls also play a big part in customer service. Preparation is the key to being successful with both types of calls. This program shows you that knowing what to expect from your customer and planning your responses can help close sales. You will learn about various sale approaches, buying roles, and how to handle gatekeepers to reach the decision makers. You also learn ways to create presentations that keep a customer’s interest through the entire call. A simulation lets you put this knowledge to work.


    The Inside Sales Skills online course consists of 25 instructional hours, and awards 2.5 CEU’s.

    Courses in this program include:

    (Select a title below for details.)
    Continuing and Innovative Education at The University of Texas at Austin
    Our Address: P.O. Box 7817 - Austin, Texas 78713-7817
    Privacy information  |  Web Accessibility Policy