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    Overview/Description

    IT Infrastructure Library (ITIL) V3 Foundation Syllabus v4.2

    Human Recourses Certification
    Fee: $295.00
    Program #: SS03208

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    Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL®) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to ensure these capabilities are fully utilized. This course addresses issues including using service management, design and strategy fundamentals and processes, transition processes and practices, operation, principles and practices, and continual service improvement fundamentals. This course will assist the learner in preparing for the ITIL® V3 Foundation Level certification and is aligned with the ITIL® V3 Foundation Syllabus v4.2.


    The IT Infrastructure Library (ITIL) v3 Foundation Syllabus v4.2 online courses consists of 13.5 instructional hours and awards 1.35 CEU’s.

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