Overview/Description
No, it’s true, you’re right – management and leadership aren’t equivalent. You can find leaders working throughout an organization. They’re linked together here because managers typically need to develop both management and leadership skills.
Most people are slightly confused when trying to define the manager’s role. Perhaps this is because so many enter management positions with little or no formal training. They therefore benefit from programs that focus on key managerial competencies and how to develop them, e.g., motivation, counseling, performance appraisals, and recruitment.
Leaders are the members of the organization, no matter their job title, who foster innovation and facilitate change. They possess the skills and abilities to develop and communicate a vision and influence others to follow it. |
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Fee: $295.00 Program #: SS04244
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Teams are a fact of corporate life. The purpose of teams is to facilitate discussions and foster creativity. Sometimes the same discussions and creative thoughts that help the team can also bring about conflict. Many teams fail to recognize that there’s power in conflict. Healthy dissent actually breeds team success, and that’s the essence of this course. Teams have diverse personalities, skills, and interests that are challenging to put together. Given these individual differences, it is important for team members to keep in mind that communication is more than what you say. It’s what you don’t say, how you listen to others, and how you listen to what you say. The road to peace and harmony involves working with every team member toward mutual goals. Each team member must be involved to set the stage for success. Continuous improvement and teamwork are vital to creating a team that works and stays together. Managers are increasingly being asked to show how their training efforts add value to the organization, and that means being able to measure performance. At the end of this course, students will have the skills needed to identify the stages of conflict, the awareness of group dynamics that can cripple team effectiveness, how to build a positive approach to conflict at the time your team is launched, and how to perform evaluations which focus on fostering behavioral change.
The Making Teams Work: Capitalizing on Conflict online course consists of 15.5 instructional hours and awards 1.55 CEU’s. It includes one 30-minute simulation, and three of the Business Impact series modules (two at five minutes running time and one at six minutes).
Courses in this program include:
(Select a title below for details.)
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