Continuing and Innovative Education Centennial
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Customer Service/Sales Programs


Managing a Customer-focused Department

Fee: $299.00
Program #: SS07074

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Most organizations think they are customer-focused, but many have never asked their customers if this is true. To run a successful customer-focused department, you must understand customer expectations before you can create strategies to meet them. Managing a Customer-Focused Department shows you how to conduct focus groups, customer surveys, and in-depth service audits of your organization’s processes. You’ll also learn about helping your customer service representatives embrace a customer-focused strategy. The program covers giving your team clear directions that meet customer and organizational goals as well as empowering and motivating team members. It also includes an exercise on how internal customer service is essential to maintain a respectful work environment. A simulation lets you put into practice the things you’ve learned.

Courses in this program include:

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Continuing and Innovative Education at The University of Texas at Austin
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