Continuing and Innovative Education Centennial
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Business Skills
  • Career Skills
  • Customer Service and Sales
  • Desktop Skills
  • Human Resources
  • IT Skills
  • Leadership
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  • Project Management and Business Analysis
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    Customer Service and Sales Programs


    Overview/Description
    Nothing is more critical to organizational success than acquiring and keeping customers and colleagues, all of which require clear communication and strong customer skills. Effective professionals need to be adept in a variety of verbal, nonverbal, and written skills. They also need to develop interpersonal skills that will enable them to cope with conflict and difficult coworkers and customers. It's important to build rapport with customers using a variety of skills, including listening, vocal cueing, and problem solving. In addition, management must foster a culture that focuses on eliciting and satisfying external and internal customer needs.

    Managing Customer-Driven Process Improvement
    Fee: $195.00
    Program #: SS03044

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    Good customer experience and satisfaction are key competitive factors in many industries today. It is therefore imperative to develop, execute, and monitor processes that elicit and implement customer requirements. This program addresses how to redefine customer quality requirements as measurable goals, break down and analyze processes, develop and manage an implementation plan, and identify tools for continuous, customer-driven process improvement at all levels.


    The Managing Customer-Driven Process Improvement online course consists of 7 instructional hours, and awards 0.7 CEU’s.

    Courses in this program include:

    (Select a title below for details.)
    Continuing and Innovative Education at The University of Texas at Austin
    Our Address: P.O. Box 7817 - Austin, Texas 78713-7817
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