Continuing and Innovative Education Centennial
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Marketing and Operations Programs


Overview/Description
Strategies and operations, planning and implementing: knowing what you’re going to do (and why), what you’re going to do (and how), doing it, and then measuring what you’ve done. It sounds simple, and yet it is so far from simple. On the other hand, planning and implementing well pays such huge dividends for your organization that it’s worth the time it takes to think before you act.

Managing Customer-Driven Process Improvement

Human Recourses Certification
Fee: $299.00
Program #: SS07530

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Good customer experience and satisfaction are key competitive factors in many industries today. It is therefore imperative to develop, execute, and monitor processes that elicit and implement customer requirements. This program addresses how to redefine customer quality requirements as measurable goals, break down and analyze processes, develop and manage an implementation plan, and identify tools for continuous, customer-driven process improvement at all levels.

Estimated Course Hours : 7

Target Audience :   Supervisors, team leaders, process owners, and managers at all levels who want to develop or refine their skills for customer-driven process improvement

Continuing Education : 0.7

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Courses in this program include:

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Continuing and Innovative Education at The University of Texas at Austin
Our Address: P.O. Box 7817 - Austin, Texas 78713-7817
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