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Good customer experience and satisfaction are key competitive factors in many industries today. It is therefore imperative to develop, execute, and monitor processes that elicit and implement customer requirements. This program addresses how to redefine customer quality requirements as measurable goals, break down and analyze processes, develop and manage an implementation plan, and identify tools for continuous, customer-driven process improvement at all levels.
Estimated Course Hours : 7
Target Audience : Supervisors, team leaders, process owners, and managers at all levels who want to develop or refine their skills for customer-driven process improvement
Continuing Education : 0.7
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Courses in this program include:
(Select a title below for details.)