Continuing and Innovative Education Centennial
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Marketing/Operations Programs


Managing Customer-Driven Process Improvement

Human Recourses Certification
Fee: $399.00
Program #: SS07164

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Good customer experience and satisfaction are key competitive factors in many industries today. It is therefore imperative to develop, execute, and monitor processes that elicit and implement customer requirements. This program addresses how to redefine customer quality requirements as measurable goals, break down and analyze processes, develop and manage an implementation plan, and identify tools for continuous, customer-driven process improvement at all levels.

Courses in this program include:

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Continuing and Innovative Education at The University of Texas at Austin
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