Overview/Description
Nothing is more critical to organizational success than acquiring and keeping customers and colleagues, all of which require clear communication and strong customer skills. Effective professionals need to be adept in a variety of verbal, nonverbal, and written skills. They also need to develop interpersonal skills that will enable them to cope with conflict and difficult coworkers and customers. It's important to build rapport with customers using a variety of skills, including listening, vocal cueing, and problem solving. In addition, management must foster a culture that focuses on eliciting and satisfying external and internal customer needs.
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Fee: $295.00 Program #: SS03058
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A strong, cohesive team can make sales soar. This program shows how to create the team, where to find qualified sales people, and best practices for interviewing candidates. It gives you tools to plan and manage your team’s activities. In addition, you will learn ways to motivate your team, set team goals, create performance-development plans, and team rewards. Good communication with your team is essential. Discover ways to use nonjudgmental language, create focused agendas, and facilitate discussions about problems in the team. The program also touches on how to use direct mail to generate leads, the roles different team members play in a large deal, and the ethical considerations of giving gifts to clients and potential clients. All these concepts culminate in an interactive simulation.
The Sales Team Management online course consists of 16 instructional hours, and awards 1.6 CEU’s.
Courses in this program include:
(Select a title below for details.)
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