Continuing and Innovative Education Centennial
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Business Skills
  • Career Skills
  • Customer Service and Sales
  • Desktop Skills
  • Human Resources
  • IT Skills
  • Leadership
  • Marketing and Operations
  • Project Management and Business Analysis
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    Customer Service and Sales Programs


    Overview/Description
    Nothing is more critical to organizational success than acquiring and keeping customers and colleagues, all of which require clear communication and strong customer skills. Effective professionals need to be adept in a variety of verbal, nonverbal, and written skills. They also need to develop interpersonal skills that will enable them to cope with conflict and difficult coworkers and customers. It's important to build rapport with customers using a variety of skills, including listening, vocal cueing, and problem solving. In addition, management must foster a culture that focuses on eliciting and satisfying external and internal customer needs.

    Territorial Account Sales Skills
    Fee: $395.00
    Program #: SS03201

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    The Territorial Account Sales approach is based on three components: research, communication, and presentation. This program shows you how to research customers using public sources and research meetings to truly understand your customer and their needs. You also learn how to develop coaching relationships with employees of the target organization. Communicating with the right people will help you reach decision makers and strengthen your relationship with the organization. Once you have made contact and scheduled a sales meeting, you will need to impress them with your presentation. This program teaches you how to make presentations that show decision makers you have the right product and business fit for their needs. A simulation lets you put what you learned into action. A section on active listening strengthens your perception skills.


    The Territorial Account Sales Skills online course consists of 19 instructional hours, and awards 1.9 CEU’s.

    Courses in this program include:

    (Select a title below for details.)
    Continuing and Innovative Education at The University of Texas at Austin
    Our Address: P.O. Box 7817 - Austin, Texas 78713-7817
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