Continuing and Innovative Education Centennial
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Business Skills
  • Career Skills
  • Customer Service and Sales
  • Desktop Skills
  • Human Resources
  • IT Skills
  • Leadership
  • Marketing and Operations
  • Project Management and Business Analysis
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    Career Skills Programs


    Overview/Description
    This wide-ranging category comprises skills that help people perform their roles effectively. It includes skills everyone in the organization should have, like time management or working well with customers and co-workers; skills most of us need to develop to some degree or other, like leadership; and some skills that are specific to particular job titles like project manager. Even topics that do not fall under your existing job title may be useful to you and your manager as you focus on career development.

    Working Effectively with Difficult People

    Human Recourses Certification
    Human Recourses Certification
    Fee: $195.00
    Program #: SS03624

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    Most of the people we work with are cooperative and reasonable. However, it can be very difficult to be around and work with some employees. This course will provide you with methods to help you recognize the characteristics of some of the most common types of difficult people, better understand their motivations, and begin to deal with them more effectively. This course includes the 2-hr. Listening Essentials module, which reviews the various types of listeners and the benefits of being able to listen effectively when communicating. Students will also discover how roadblocks such as distractions, emotions, and the way in which we communicate can influence the way we listen and receive messages.


    This course consists of 9 instructional hours, and awards 7 PDU’s, and 0.9 CEU’s. This course includes one 7-min. Business Impact module, and one 15-min. Challenge Series module.

    Continuing and Innovative Education at The University of Texas at Austin
    Our Address: P.O. Box 7817 - Austin, Texas 78713-7817
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