Voice over Internet Protocol Task Force


Feb 09, 2011
The task force has defined three classes of service - basic, business, and institutional. They are working on the pricing for different scenarios using these service classes and their defined feature sets.


Executive Summary

A task force of representatives from McCombs School of Business, The College of Natural Sciences, the College of Liberal Arts, the College of Communication, the Cockrell School of Engineering and Information Technology Services has been assembled to review the current needs for telephony on campus and determine the best approach to provide this service moving forward.

Business Need and Background

Voice over IP (VoIP) was identified through the SITAC process and prioritized by the IT Architecture and Infrastructure Committee (AIC) to be investigated as a future direction for campus telephone services. It is believed that VoIP, and changes to the way services are provided, can decrease the cost of providing telephone service while also providing increased flexibility and new features. While the current infrastructure has served campus well for over 25 years, it is time to re-examine the previous strategies. Driving the urgency for this investigation are the needs of four new buildings being constructed, whose investments could be used as a foundation for a newly vetted telephone service for campus. Some of those construction plans may even accelerate the need to transition the entire campus to VoIP delivery ahead of expected obsolescence.

Additional considerations for this investigation include the current aging infrastructure and lifecycle upgrade investments being expended as a due course of business and the parallel ITS rate reviews for telephone rates and cross-subsidies.

Project Description

The approach for this project will be customer focused and data driven. Departments will present desired telephone service profiles in the new buildings. Based on those presentations, the working group will choose a set of features, options, services, and also funding and reliability needs. Technologies will then be architected and priced for presentation back to the relevant governance groups for input and review.

Project documents and updates can be found at https://sharepoint.austin.utexas.edu/voip/ (requires UT EID login).

Task Force Members

Chair: William Green

Voice Over Internet Protocol Task Force Members
Name Position & Organization

Patrick Boyd

IT Manger, College of Liberal Arts

David Burns

Director, McCombs School of Business

Sandra Germenis

ITS Telecom Services Manager

Bob Gloyd

Director, Cockrell School of Engineering

William Green

Director, ITS Networking and Telecommunications

Bryan Harold

Director for Information Technology, College of Natural Sciences

James Lewis

IT Manager, College of Liberal Arts

Jay Riekenberg

ITS Telecom Engineer

Toren Smith

Software Engineer, Department of Computer Science, College of Natural Sciences

Charles Soto

Director, College of Communication

Patti Spencer

Director, Department of Computer Science, College of Natural Sciences

Meeting Information

Alternate Mondays from 1:00-2:45 p.m. in FAC 228D

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