Dr. Daly has worked with more than 300 public agencies and private organizations in consulting, training, and speaking roles. In those efforts he has traveled to nations such as Great Britain, Malta, the Netherlands, Finland, Singapore, Indonesia, Thailand, Canada, Mexico, Brazil, Columbia, and Venezuela.
In the corporate environment, Daly has worked on customer service and quality related topics with Apple Computer, Eaton Semiconductor, Newell Corporation, ISS, Marriott, Consolidated Edison, Trammell Crow Residential, 3M, Halliburton Oil Field Services, La Quinta Motor Inns, Alcon Surgical, Halliburton Geophysics Services-Great Britain, Filterfresh, Dun and Bradstreet, Sierra Geophysics, The Boston Financial Group, Continental Airlines, Trammell-Crow Commercial, and DISC, among others.
On communication-related topics (e.g., leadership, team-building) he has worked with Union Pacific, Merrill Lynch, IBM, Merck, Cellular One, Coldwell Banker, AT&T, Bellcore, BellSouth, W.R. Grace, UpJohn, Roche Laboratories, UPS, EDS, American Airlines, Bell Helicopter, 3M, Novell, Frito-Lay, Continuum, Revco, Southland, Summers Group, Dell Computers, Blue Bell Creameries, Prudential, Schlotzsky's, and Microelectronics and Computer Technology Corporation, First Interstate Bank, and Guaranty Bank, among others.
In the governmental arena he has worked with the White House (Executive Office of the President) designing and implementing a major customer service initiative, the Office of Vice President on the National Performance Review, the U.S. Bureau of Prisons (on communication effectiveness), the Department of Veteran Affairs (on customer service and communication), U.S. Consumer Product Safety Commission (on customer service), Bureau of Land Management (on customer service and communication), U.S. Department of Education (on communication skills), the U.S. Army Corp of Engineers and Acquisition Corp (on communication effectiveness and customer service), He has worked with a variety of state and local agencies including virtually every major state agency in Texas on communication and customer service related issues as well as variety of municipalities in Texas (Addison and Lubbock (on communication effectiveness), Bellaire and Ft. Stockton (on customer service), Austin (on communication and customer service)), Washington (Steilacoom, Lacey, Olympia), and elsewhere.
In higher education he has recently worked with the University of Texas and its various constituent units, Johns Hopkins University, University of California at Berkeley, Texas Tech Medical School, North Texas Health Sciences Center, the University of California at San Diego, Lamar University, Case Western Reserve, Tulane, Arizona State University, and the University of Baltimore as well as associations of higher education leaders in Arkansas, Texas, and New Mexico on topics related to quality service and communication.
He has also worked with a number of professional associations and schools of continuing education. For instance, he has recently been a speaker at national meetings of the National League of Cities (on communication), American Council for Life Insurance (on communication),Meeting Planners International (on customer service), American Pharmaceutical Association (on communication in pharmaceutical care), and the American Hotel and Motel Association's national conference (on service strategies in difficult economic times) as well as their quality conference (on customer expectations).