College of Liberal Arts

Classroom Help Frequently Asked Questions

How do I report a problem in my classroom?

The classroom help desk telephone number is 512-471-9666.  The CLA building has its own help desk at telephone number 512-232-5400. You can report problems to either number. Problems may also be reported using e-mail at the following address: help-la-classroom@austin.utexas.edu.

Is the media console help desk available only during business hours?

The helpdesk telephone number is answered 24 hours a day, seven days a week. There will not always be someone on campus, during odd hours, to physically respond to your needs, however, most problems can be resolved on the telephone.

How do I check out a key, and how long will it take?

All university faculty and staff (including TAs and AIs) may check out the console keys for classrooms managed by our support group at the front desk in MEZ 2.302 between 8am-5pm, Monday-Friday. It should only take a few minutes to have a key issued to you.

Who is authorized to check out console keys?

All university faculty and staff (including TAs and AIs) may check out the console keys for classrooms managed by our support group.

Whom should student groups contact to obtain console keys?

Student groups or organizations must check out console keys from the Office of the Dean of Students, SSB 4.104 (Phone: 471-3065) 

Which consoles can I access with this key?

This key will work for all the classrooms supported by the LAITS classroom support group. If your classroom is not on this list, you can find the appropriate classroom contact by searching the university-wide technology classroom database

How long can I keep a console key?

You may keep the key as long as needed as a member of the UT community (i.e. an active student or staff member).  If you no longer plan on using the key, please return it to MEZ 2.302. 

Is there a class I could take about using instructional technology?

The Center for Teaching and Learning offers an extensive catalogue of course offerings addressing why and how to integrate instructional technology into your classroom.

Can I make a video or conference call from a Classroom?

Liberal Arts ITS can now provide interactive videoconferencing in SAC, FAC and CLA . Email: videoconferencing@la.utexas.edu for more information. In addition, most Macintosh OS-X computers in classrooms have the Skype application. WebCams are available for check-out and are "plug and play" on the OS-X computers. For more information see Using Skype in CoLA classrooms.

Do all Liberal Arts media consoles have computers in them?

Most installations have a computer that can run either Microsoft Windows or the Macintosh OS-X operating system. Some small seminar rooms are designed for you to bring your own laptop as a content source. Check our classroom list for a description of the equipment in each room.

What if I want to install a software application on the computer in my classroom?

Requests pertaining to classroom technology may be made to: help-la-classroom@austin.utexas.edu.

Classroom Operation Questions

How do I turn on the data projector?

On the touch screen, in the upper left corner, press the button labeled System Power. This will bring up the projector controls. Press the green button labeled Power On. In CLA classrooms, press the red button in the lower left corner of the touch screen — then press the Turn System ON button.

How do I use my USB drive with the console computers?

You can connect your USB device, e.g. flash drive, to the computer using the labeled extension cables coming out of the equipment rack or the top of the wooden cabinet-type console. In CLA classrooms and many others there are two additional USB ports on the edge of the aluminum keyboard.

How do I choose the computer as a content source?

Touch the Computer button on the touch screen. In some installations a second step is required — Send to Projector. The computer itself is in the nearby equipment rack or behind the double doors below the keyboard tray in cabinet-type installations.

The computer in my room has an Apple logo and a Windows logo on the screen - how do I make it work?

Dual boot computers can be used as Apple OS-X platforms or as Windows platforms. Click on the logo to select the operating system you choose.

How can I display my laptop on the classroom projector?

VGA and Audio cables are provided in most installations. Some installations have HDMI cables. An AC power outlet is located nearby. After connection, press the Laptop button and, if needed, Send to Projector. If you have problems getting your laptop to display, re-start it. Some laptops will require a VGA adapter.

How do I use the Document Camera?

As soon as you select Doc Cam it will power up and the light will come on. The doc-cam is now ready to use, in some installations you'll need to Send to Projector. The controls that appear in the touch screen after you select Doc Cam are not the only ones. Other controls on the base or head of the unit give you additional adjustment options.

Why does the Doc Cam image have a wrong color?

Sometimes the Document Camera needs to be correctly white balanced. On Wolfvision units press and hold the lamp button. On Samsung models press the AWC button.

How do I play a music CD?

You can play an audio CD on the computer if an optical drive is present. Insert the disk and a player program will automatically start. Be patient, as it takes a few moments. You can also play music-CDs on the DVD/Blu-Ray player, using the touch screen controls. Whatever you use to play your CD, it must be selected as a content source from the touch screen.

How do I play a DVD?

You can play a DVD on the computer if an optical drive is present. Insert the disk and a player program will automatically start. Be patient, as it takes a few moments. In CLA classrooms with a dedicated DVD/Blu-Ray player, or in installations with a VCR/DVD player, when you select DVD & Blu-Ray as a content source the control buttons will appear. Use them as you would a remote at home. Remember, to Send to Projector.

I stuck my disk into the slot. Now, how do I get it out?

To eject a disk, make sure that you have quit the application you were using to play it. Then, double-click the eject disk computer desktop icon.

How do I play a VHS tape?

College of Liberal Arts building classrooms do not have VHS tape capability. Some classrooms in other buildings still have VHS tape players with touch screen controls.

AAAGH! But, my content is on a VHS tape — what do I do?

The College of Liberal Arts offers VHS to DVD transcription services. Call the LAITS office at 471-7095 and ask for a video technician.

Where can I find more information about my room?

You'll find more information by consulting the  University of Texas Technology Classroom Database (UT EID required). Or, you can call the College of Liberal Arts building (CLA) help desk, at 512•232•5400, or the general purpose Classroom Help Desk at 512•471•9666.