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Robert Vega, Director FAC 18 / 2304 Whitis Ave. Stop G6200 78712-1508 • 512-471-7900

Dell Children’s Medical Center of Central Texas

Summer 2008 Site Review

Student: Psychology Senior
Position: Volunteer Services Lead Office Intern

I completed my summer internship as the Volunteer Services Lead Office Intern at Dell Children’s Medical Center. I work eighteen hours per week and my position is unpaid. My supervisor is the Volunteer Coordinator, who is in charge of recruiting, training, and scheduling all of the volunteers in the hospital.
In one aspect of this internship, I basically act as an assistant. I do a lot of general clerical work, such as answering phones, taking messages, sending and answering emails, running errands, filing papers, and maintaining general office organization. In addition, I assist with scheduling new volunteers and logging hours.

In another aspect however, I work very independently. I process new applications, conduct interviews, and conduct orientation sessions for the new volunteers almost entirely by myself. I have completely re-done the existing orientation packets, and have created a new system for processing new applicants.

This combination of clerical duties and independent projects provides me with an overall great experience. It gives me a chance to see how one part of healthcare administration works, a chance to meet and network with professionals in my field, and a chance to improve my office and professional skills.

A typical day at my internship begins at 8am. I spend the morning doing routine activities such as responding to voicemail and email messages, processing applications, conducting interviews, etc. I usually spend the afternoon running errands or working on more pressing activities such as conducting orientation or getting ready for a board meeting. I usually leave the office by 5pm.

This is a great internship; I would recommend it to anyone who is interested in pursuing a career in healthcare administration or community health.

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