Robert Vega, Director FAC 18 / 2304 Whitis Ave. Stop G6200 78712-1508 • 512-471-7900
Dropbox - Information Session
Thu, October 25, 2012 • 6:30 PM - 8:00 PM • UTC 4.122
Dropbox's twenty-ﬁve-person User Ops Team provides help for a product used by well over 50 million users. Learn about some of the secrets that make this low ratio possible. Speciﬁcally, we'll discuss the use of analytics to measure the scale of user issues, the liaison role that User Ops plays in hunting down bugs with new features, and how user requests translate into new features that users didn't even know they needed.