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Robert Vega, Director FAC 18 / 2304 Whitis Ave. Stop G6200 78712-1508 • 512-471-7900

Wingspan Portfolio Advisors Mortgage Associate, BTT Gateway Job ID 6898

Mon, April 15, 2013

Wingspan Portfolio Advisors Mortgage Associate, BTT Gateway Job ID 6898

The Mortgage Associate Development Program is an entry-level management rotational program designed for recent college graduates who are interested in working within various components of the mortgage servicing process. The Associate will work in our Complaint Resolution Management organization and act as a liaison between bank associates and borrowers to assist in preventing foreclosure. 

The Associate will learn how to handle escalated customer complaints through research and resolution of service programs during a 4-week Customer Advocate training class. The training will consist of classroom curriculum, job shadowing, and hands-on business case solutions. After 6 months in a Customer Advocate role, top performing Associates will be eligible for advancement into an In-Line Specialist role, in which, the Associate ensures that all documentation meets appropriate requirements based on case type prior to loan closing. After 6 months, successful Associates in the In-Line Specialist role may rotate into a Player Coach, Team Lead or another position within the Complaint Resolution Management organization that best suits the business need and the Associate’s personal objectives and career development plan. 

To apply, submit resume through BTT Gateway.  Application deadline is 4/15/2013.


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