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Robert Vega, Director FAC 18 / 2304 Whitis Ave. Stop G6200 78712-1508 • 512-471-7900

UT Information Technology Services Help Desk Consultant, BTT Gateway Job ID 7020

Wed, July 31, 2013

UT Information Technology Services Help Desk Consultant, BTT Gateway Job ID 7020

Our ITS Help Desk consultants provide excellent customer service and first-level technical support to the University of Texas at Austin community. We provide support and assistance through our call center, e-mail system, and chat service. 

- Complete Help Desk training that will help you grow and preserve your knowledge of Help Desk procedures and ITS products and services 
- Politely respond to the customer's problem and convey a resolution either by resolving it at first contact or escalating it to the next level of support 
- Make sure all problems are resolved via phone, e-mail, chat, and walk-in service 
- Maintain Help Desk technical documentation 

Required: 
- High school graduate with 6 months of experience in computing, problem solving, and/or troubleshooting 
- Active student status at a higher education institution 

Preferred: 
- Very strong interpersonal and communications skills 
- Experience working in a customer service environment 
- Experience troubleshooting TCP/IP applications in the Windows, Macintosh, or Unix environments 

*At least 19 hours of availability Monday through Friday 8am to 6pm

To apply, visit http://www.utexas.edu/its/helpdesk/jobs.php (scroll to the bottom for the application button). Application deadline is 7/31/2013.


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