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Robert Vega, Director FAC 18 / 2304 Whitis Ave. Stop G6200 78712-1508 • 512-471-7900

UT - Information Technology Services, Help Desk Consultant, Application Deadline, BTT Gateway Job ID 7326

Mon, September 30, 2013

Our ITS Help Desk consultants provide excellent customer service and first-level technical support to the University of Texas at Austin community. We provide support and assistance through our call center, e-mail system, and chat service.

- Complete Help Desk training that will help you grow and preserve your knowledge of Help Desk procedures and ITS products and services
- Politely respond to the customer's problem and convey a resolution either by resolving it at first contact or escalating it to the next level of support
- Make sure all problems are resolved via phone, e-mail, chat, and walk-in service
- Maintain Help Desk technical documentation

Required:
- High school graduate with 6 months of experience in computing, problem solving, and/or troubleshooting
- Active student status at a higher education institution

Preferred:
- Very strong interpersonal and communications skills
- Experience working in a customer service environment
- Experience troubleshooting TCP/IP applications in the Windows, Macintosh, or Unix environments

*At least 19 hours of availability Monday through Friday 8am to 6pm

To apply, see BTT Gateway Job ID 7326. Application deadline is 9/30/2013.


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