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Robert Vega, Director FAC 18 / 2304 Whitis Ave. Stop G6200 78712-1508 • 512-471-7900

UT – Information Technology Services, Help Desk Consultant, Application Deadline, BTT Gateway Job ID 7850

Thu, February 6, 2014

Our ITS Help Desk consultants provide excellent customer service and first-level technical support to the University of Texas at Austin community. We provide support and assistance through our call center, e-mail system, and walk up desk. 

- Complete Help Desk training that will help you grow and preserve your knowledge of Help Desk procedures and ITS products and services 
- Politely respond to the customer's problem and convey a resolution either by resolving it at first contact or escalating it to the next level of support 
- Make sure all problems are resolved via phone, e-mail, and walk-in service 
- Maintain Help Desk technical documentation 

Required: 
- High school graduate with 6 months of experience in computing, problem solving, and/or troubleshooting 
- Active student status at a higher education institution 

Preferred: 
- Very strong interpersonal and communications skills 
- Experience working in a customer service environment 
- Experience troubleshooting TCP/IP applications in the Windows, Macintosh, or Unix environments 

*At least 19 hours of availability Monday through Friday 8am to 6pm 
*We require two semesters of commitment to this position so you must have at least one year of schooling left to apply.

See BTT Gateway JobID 7850, Application Deadline 2/6


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