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Robert Vega, Director FAC 18 / 2304 Whitis Ave. Stop G6200 78712-1508 • 512-471-7900

Dropbox, Dropbox User Operations – New Graduate, Application Deadline, BTT Gateway Job ID 7903

Thu, February 13, 2014

Dropbox is one of the fastest growing startups on the Internet. We’re determined to be the number one place to store and share your digital life, and we're well on our way. 

Our users mean a lot to us, and giving them the highest quality product is our main priority. User Ops Agents are passionate about Dropbox, Mailbox, and helping our users who rely on our products on a daily basis. 

User Ops Agents work closely within our Sales & Operations team and with other teams throughout the company including Engineering, Product and Design. 

Your daily responsibilities will be centered around helping our users simplify their lives with Dropbox and Mailbox. You’ll answer questions and troubleshoot issues, investigate proactive and reactive ways to improve the help center experience, and test future builds of the Dropbox and Mailbox apps. This will enable you to: 

Triage inbound bug reports and reproduce reported issues 

Become an expert in all aspects of Dropbox and Mailbox products and user experience 

Relay user needs and perceptions to engineers and product managers 

Create feedback loops to analyze new and existing features 

Encourage product improvements across multiple teams 

Requirements 

You use Dropbox and Mailbox on multiple platforms 

You will graduate with a BA or BS degree before you start and your academic record is outstanding 

You have great communication skills to interact with users and various teams inside Dropbox 

You constantly strive for peak efficiency and work "smart" 

You have excellent work ethic with insatiable curiosity 

Ideally, you’ve solved analytical problems using quantitative approaches

See BTT Gateway Job ID 7903


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