Skip Navigation
UT wordmark
College of Liberal Arts wordmark
lacs masthead
lacs masthead
Robert Vega, Director FAC 18 / 2304 Whitis Ave. Stop G6200 78712-1508 • 512-471-7900

Tangoe, Inc., Client Services Analyst, Application Deadline BTT Gateway Job ID 8236

Wed, April 23, 2014

Tangoe (NASDAQ: TNGO) is a leading provider of Connection Lifecycle Manage¬ment software and services to a wide range of global enterprises and service providers. Tangoe’s Connection Lifecycle Management technology, Matrix, is an on-demand suite of software and services designed to turn on, manage, secure, and support various connections in an enterprise’s communications lifecycle, including mobile, fixed, ma¬chine, cloud, social, and IT. Additional information about Tangoe can be found at www.tangoe.com. 

Client Services Analyst – Austin, TX 

A Client Services Analyst provides critical support and management of our clients’ wireless carrier invoices. This includes ensuring the invoices are received and loaded, generating and analyzing monthly reports, producing AP/GL feeds, and resolving any invoicing / billing issues with carriers. This role includes working directly with the client and the client’s carriers. 

Responsibilities: 
• Monitor client invoices to ensure all expected invoices are received and loaded, track and report on missing invoices 
• Validate invoices variances, work with the support organization to reconcile invalid invoices as needed 
• Analyze carrier billing data to perform optimizations on client’s wireless accounts 
• Generate recommendations to the client to drive cost savings in their environment 
• Monitor and track savings based off of optimization initiatives and build presentations to show our value to the client 
• Produce AP/GL files based on customer specifications 
• Reconcile new inventory 
• Maintain the highest quality customer service standards and attitude 
• Communicate in a professional and businesslike manner to entire organization as an advocate for the client 
• Become an expert on Tangoe software products and processes 
• Acquire and maintain expertise on Telecom Expense Management 
• Identify opportunities for process improvement; work with team members to define and implement best practices 
• Define and propose software system improvements based on clients business requirements and processes 
• Working with cross functional teams, develop and enforce clear processes and procedures 
• Provide support to the executive management team on presentations, ad-hoc analysis, and other strategic initiatives 

Skills: 
• Familiarity with accounting principles (debit vs. credit, cost center and GL basics, accruals) 
• Strong quantitative abilities with experience in database management, data gathering, and analysis 
• Excellent written business communication and verbal presentation skills 
• Individual must have strong customer service skills and the ability to work / adapt in a fast growing environment 
• Self-starter with the ability to multi-task, manage work load, be accountable and deliver results 
• Must be able to prioritize to meet competing priorities in a rapidly changing environment as a team player 
• Must have Microsoft Office experience with advanced knowledge of Excel 
• Knowledge or experience with PL/SQL is beneficial 
• Must demonstrate sound business judgment and decision making skills 
• Strong inter-personal and communications skills 
• Proficient at interacting positively with senior management and cross functional peer teams 
• Capable of managing major process and systems changes, and managing related conflicts 
• Able to work unsupervised and drive major projects to completion 
• Familiarity with telecommunications a plus 

EEO Statement - Tangoe is committed to providing equal employment opportunity and strictly prohibits all forms of unlawful harassment and discrimination based upon race, color, religion, gender, national origin, ancestry, age over 40, sexual orientation, veteran status, marital status, mental or physical disability, medical condition or any other basis protected by law. 

Notice to Recruiters and Agencies: Tangoe prefers to recruit candidates directly, rather than through a third party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to Tangoe or any employee of Tangoe. In the case of candidate(s) submitted or presented to Tangoe by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Tangoe explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. To request consideration as a Recruiting Vendor, please contact our recruiting department.

See BTT Gateway Job ID 8236


Bookmark and Share
bottom border